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Azra Jiwa
Senior People Operations Manager specializing in HRIS, compliance, and global mobility
New York, NYPeople Operations Manager7 years experienceSeniorHuman ResourcesTechnologySaaS
ScreenedIdentity Verified
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About
People/HR leader focused on scalable org systems—rebuilt performance, leveling, and compensation structures during a growth phase using CultureAmp and Workday data plus manager listening sessions. Known for systems-thinking diagnostics and leader coaching (e.g., delegation/decision-rights mapping freeing 8–10 hours/week), and for using people analytics to reduce attrition via onboarding and manager enablement.
Experience
People Operations ManagerCharterUp
Manager, People OperationsShake Shack
Manager, People OperationsReal Chemistry
People Operations ManagerNextdoor
HR GeneralistSnap Inc.
Interim Immigration & Mobility Program ManagerSnap Inc.
People Operations GeneralistCredible
Operations SpecialistTalentBurst
Education
National Universitymaster, Public Health Administration
Sacramento State Universitybachelor, Nutritional Science
Key Strengths
- Built and scaled performance, leveling, and compensation structures during a growth phase
- Data-driven people strategy using engagement and HRIS data (CultureAmp, Workday) plus qualitative manager input
- Systems-thinking approach to diagnosing root causes across interconnected people systems (hiring, leveling, performance, comp, enablement)
- Leader coaching that improved team engagement, autonomy, and delivery within two quarters
- Implemented delegation/decision-rights mapping that freed 8–10 hours/week for a leader and improved cross-functional turnaround times
- People analytics deep dives (engagement, turnover, manager effectiveness) to shift leadership decisions from assumptions to evidence
- Reduced new-hire churn within six months via onboarding redesign, manager training, and quarterly check-ins
- Handled high-stakes employee relations conflict with impartial investigation, transparency, and trust rebuilding; retained high performer and stabilized team within weeks
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