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Azra Jiwa - People Operations Manager in New York, NY

Azra Jiwa

Senior People Operations Manager specializing in HRIS, compliance, and global mobility

CharterUpNational UniversityNew York, NY7 Years ExperienceSenior LevelWorks Remote

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About

People/HR leader focused on scalable org systems—rebuilt performance, leveling, and compensation structures during a growth phase using CultureAmp and Workday data plus manager listening sessions. Known for systems-thinking diagnostics and leader coaching (e.g., delegation/decision-rights mapping freeing 8–10 hours/week), and for using people analytics to reduce attrition via onboarding and manager enablement.

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Key Strengths

  • Built and scaled performance, leveling, and compensation structures during a growth phase
  • Data-driven people strategy using engagement and HRIS data (CultureAmp, Workday) plus qualitative manager input
  • Systems-thinking approach to diagnosing root causes across interconnected people systems (hiring, leveling, performance, comp, enablement)
  • Leader coaching that improved team engagement, autonomy, and delivery within two quarters
  • Implemented delegation/decision-rights mapping that freed 8–10 hours/week for a leader and improved cross-functional turnaround times
  • People analytics deep dives (engagement, turnover, manager effectiveness) to shift leadership decisions from assumptions to evidence
  • Reduced new-hire churn within six months via onboarding redesign, manager training, and quarterly check-ins
  • Handled high-stakes employee relations conflict with impartial investigation, transparency, and trust rebuilding; retained high performer and stabilized team within weeks

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Experience

People Operations ManagerCharterUp · Mar 2025 – Present
Manager, People OperationsShake Shack · Jan 2024 – Mar 2025
Manager, People OperationsReal Chemistry · Jan 2023 – Oct 2023
People Operations ManagerNextdoor · Apr 2022 – Oct 2022
HR GeneralistSnap Inc. · Aug 2021 – Apr 2022
Interim Immigration & Mobility Program ManagerSnap Inc.
People Operations GeneralistCredible · Mar 2020 – Aug 2021
Operations SpecialistTalentBurst · Jun 2019 – Feb 2020

Education

National Universitymaster, Public Health Administration
California State University, Sacramentobachelor, Nutritional Science

Languages

English

Certifications

Google Project Management CertificateHuman Resources Management Certification (University of the Pacific)

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Connect with Azra

Azra already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

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Already have an account?

Hire with Reval

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Azra JiwaSenior People Operations Manager specializing in HRIS, compliance, and global mobility