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Edmarie Bonilla
Director-level Operations & HR Talent Strategy leader specializing in performance metrics and L&D
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About
Operations Manager leading a 10-person BA team and owning operations execution across three lines of business, with additional ownership of OKRs tied to talent development (IDPs), value metrics, and recognition programs. Designed an onboarding framework aligned to company strategy and OKRs that improved retention, ramp-up, and engagement, and built healthcare college partnerships to strengthen hiring and internship pipelines while supporting cross-functional enterprise system implementations (policy admin, finance/HR, billing, call centers).
Experience
Education
Key Strengths
- Managed a team of 10 business analysts for operations execution
- Owned operations execution across 3 lines of business
- Built an onboarding framework tied to company strategy/OKRs; improved retention, ramp-up time, and engagement
- Established healthcare college partnerships to improve hiring pipeline and internship outcomes
- Led cross-functional system implementation spanning policy admin, finance/HR, billing, and call centers
- Coaching and upskilling team members; removing impediments to delivery
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