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Esther Young
Executive Operations Leader (Chief of Staff/COO) specializing in scaling startups and healthcare programs
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About
Operations/program leader with experience supporting CEOs and scaling organizations through rapid expansion and multi-team initiatives. Implemented RACI + Asana-based execution systems and built board/KPI reporting cadences that improved executive decision speed and visibility across departments. Has worked across startups and in a foundation environment in C-suite-adjacent roles.
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Key Strengths
- Led rapid multi-site expansion from 1 to 3 locations within a city while coordinating build-out, finance cadence, and product/sales fixes
- Established executive alignment via 90-day priority mapping with CEO and ongoing 1:1 cadence
- Reduced siloing by implementing RACI ownership model and structured cross-team communication routines
- Implemented Asana to create transparent goal tracking, risk visibility, and execution accountability
- Improved executive productivity by building board reporting templates/cadence and centralized information access
- Created weekly KPI “heartbeat” reporting (Thursday collection, Friday senior leadership review) enabling faster decisions and course-corrections
- Balanced strategy and operations using 90-day planning broken into weekly goals plus protected focus blocks for strategic work
- Designed escalation protocols for urgent operational issues (Slack → walkie-talkie → direct conversation/meeting)
Reference Highlights
- empathetic leader
- leads by example
- hardworking
- supportive team member
- drives organizational improvements
- streamlined company-wide expense management via new software
- effectively managed up in a toxic environment
- shielded team from unhealthy CEO dynamics
- created meaningful improvement in team happiness
- created thorough, up-to-date process playbook
- saved the business hundreds of thousands of dollars in revenue (via documentation/playbook)
- exceedingly calm under pressure
- breaks down ambiguous work into clear bullet points
- strong prioritization and assignment of work
- consummate professional
- humorous and fun while remaining appropriate
- reads the room well
- connects people across different backgrounds and skill levels
- motivates others
- creates positive, professional environments
- fluidly switches between roles/departments
- synthesizes and communicates insights for company benefit
Esther's references speak for themselves. Let us connect you.
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