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Jon Cross

Executive Operations & Product Leader specializing in Ads, customer experience, and go-to-market

Saratoga, CACOO & Startup Advisor21 years experienceExecutiveTechnologyDigital AdvertisingSaaS
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About

COO of Greenopia (pre-seed, pre-revenue) who has built the company’s operational foundation over the past 18 months—supporting fundraising, SEC/crowdfunding setup, and coordinating app and self-serve business onboarding/assessment systems. Brings a metrics-driven operating approach (OKRs, balancing metrics/unit economics) and has advised other startups (e.g., sports betting) to refocus effort on the highest-value customer segments.

Experience

Director, Program Management, Google.org FellowGoogle.org
Director of Product Operations, Google Technical ServicesGoogle
Global Lead, Customer Experience & Product OperationsGoogle
Global Sales Operations Manager, Large Customer SalesGoogle
Senior Account ManagerGoogle
Project ManagerLafferty Group
Client Services & Business Development ManagerStudychoice.Com
Project Management & Marketing SupportKingston University
Recruitment Start-Up, Business Development & MarketingRadnall Global
Research Analyst in A Market Intelligence ConsultancyFrost & Sullivan

Education

University of Newcastle-Upon-Tynebachelor, Business Management

Key Strengths

  • Built end-to-end operations for a pre-seed, pre-revenue startup over 18 months (COO)
  • Implemented lightweight operating cadence and transparency (weekly meetings, shared metrics, task tracking)
  • OKR-driven alignment and accountability across team members
  • Strong unit-economics mindset (balancing metrics; cost-to-onboard vs lifetime value)
  • Strategic prioritization via customer segmentation to focus limited resources on highest-value markets
  • Effective founder/executive mentoring using a coaching and probing-questions approach

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Contact

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Languages

English

Skills

Client ServicesSalesBusiness DevelopmentProgram ManagementPresentationGlobal Sales OperationsStakeholder ManagementCRMData AnalysisPeople ManagementVision & StrategyGo-to-Market StrategyFundraisingInvestment PitchingProduct-Market Fit