.png){kind=logo}
Jonathon Sedmak
Senior Customer Success & Program Management leader specializing in Enterprise B2B SaaS and FinTech
Connect with Jonathon
Jonathon already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.
Recommended
Already have an account?
About
Customer success leader (Director of Customer Engagement at PlutoShift; also experience at Truework) focused on enterprise lifecycle ownership, stakeholder mapping, and VoC-driven product influence. Led cross-functional efforts to ship a reporting capability requested by customers, improving adoption and loyalty, and uses tools like Looker/Tableau plus deep customer discovery to diagnose issues like ineffective onboarding even when usage metrics look strong.
Find your next great hire
Our AI agents source, screen, and vet candidates for your open roles. Get qualified candidates within 48 hours.
Key Strengths
- Owned enterprise accounts end-to-end with KPI-driven success plans (adoption, usage, retention, NPS, ARR/GR)
- De-risked renewals by building broad stakeholder coverage and internal champions (smooth POC transition at Fortune 100 client)
- Cross-functional alignment to deliver customer-requested reporting feature (Sales/Product/Engineering) that increased adoption and loyalty
- Strong Voice of the Customer practice to influence roadmap while managing customer expectations
- Uses analytics to uncover root causes beyond surface usage metrics (identified poor onboarding despite high adoption/usage)
Like what you see? We'll introduce you to Jonathon directly.
Experience
Education
Skills
Languages
Certifications
Similar Candidates
Babita Aswani
Senior Customer Success Operations Manager specializing in B2B SaaS and AdTech
“Customer success / operations professional from PubMatic (ad tech) focused on onboarding and growing enterprise publisher accounts. Leverages analytics tooling (Looker/Tableau) and monetization KPIs (fill rate, eCPM) to drive adoption, retention, and expansion, including a reported ~30% usage lift over six months and cross-functional A/B-tested product changes that increased revenue.”
Mid-level Customer Success & Implementation Leader specializing in operations and process optimization
Senior Technical Customer Success Manager specializing in enterprise telecom and video delivery
Interested in Jonathon?
We'll personally introduce you - no strings attached.
Build your dream team with Reval
Our AI agents source, screen, and vet candidates for your open roles. Get qualified, high-intent candidates on your desk within 48 hours.
Discover more candidates like Jonathon
Search across thousands of pre-screened, high-quality, high-intent candidates on Reval.
Search Talent