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Kenneth Howe

Executive Operations Leader specializing in multi-site retail and logistics scale

CraftyCal State East BaySan Francisco, CA12 Years ExperienceExecutive LevelWorks On-Site

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About

Senior operations leader with hands-on experience removing major scale blockers in high-volume operations, including building a scalable end-to-end chain-of-custody workflow validated through time studies, throughput testing, and client-facing demonstrations. Partners directly with sales from site walks through RFPs to win enterprise clients against far larger incumbents, and drives market-level gross margin improvement through P&L-driven metric selection and controllable levers like overtime.

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Key Strengths

  • Designed and implemented a scalable end-to-end chain-of-custody process for a largest client requirement
  • Uses time studies and touch analysis to identify scale blockers and quantify breakpoints (e.g., >45 seconds per unit)
  • Improves throughput by decomposing work into optimized stations and matching skill level to task complexity
  • Data-driven client buy-in using video evidence, throughput testing, and live workflow demonstrations
  • Translates vague goals into controllable operating metrics via P&L analysis and variability/control assessment (e.g., GM% improvement via OT control)
  • Builds operating rhythm for new teams: observation/trust-building, champion development, quick wins, and performance tuning
  • Force-multiplies sales by bringing operational credibility from site walk through RFP to win against much larger incumbents

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Experience

GM, Bay Area MarketCrafty · May 2024 – Present
GMTrove · Mar 2020 – May 2024
GM, North AmericaZoomSystems · Oct 2018 – Mar 2020
VP of Brands & Strategic VenturesPacific Gateway · May 2014 – Aug 2018

Education

Cal State East Baybachelor, Recreation and Community Service

Skills

Change ManagementVendor ManagementContract NegotiationInventory ManagementP&L OwnershipMulti-site OperationsOperating Leverage ImprovementMargin ExpansionThroughput ModelingLabor Model DesignRouting OptimizationOperational ControlsKPI DevelopmentKPI-driven Operating CadencesWorkflow Standardization

Languages

English

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Typically responds within 24 hours

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Kenneth HoweExecutive Operations Leader specializing in multi-site retail and logistics scale