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Kenneth Spenard
Executive Business Owner specializing in operations, finance, and growth strategy
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About
Operator/owner with hands-on experience acquiring and optimizing a moving & storage business, including selecting and implementing a CRM/CSM system that doubled the sales sign rate (33% to 67%) and streamlined estimating. Strong in KPI/cash-flow-driven operational improvement, warehouse/storage workflow design, and mentoring founders/executives by reverse-engineering goals into executable plans; previously co-built and sold a scaffold company after 13 years.
Experience
Key Strengths
- Implemented CRM/CSM system end-to-end, improving estimate creation time and reducing sales headcount needs
- Drove sales conversion improvement (sign rate increased from 33% to 67%) via process/system changes
- Structured vendor selection process (reviewed top systems, demos, reference calls with current users)
- Effective change management through ongoing training to drive adoption of new tools/processes
- KPI- and cash-flow-driven operational diagnostics and optimization approach
- Designed warehouse/storage workflows to eliminate duplicated effort (e.g., vault queueing for next inbound shipment)
- Mentors founders by reverse-engineering end goals into step-by-step operational plans
- Built and scaled businesses with complementary partner strengths; sold a scaffold company after 13 years
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