Markus Lachinger

About

Engineering leader who built and scaled a distributed team (Serbia + US) to deliver an internal multi-tenant Kubernetes-based PaaS, moving a large org from manual ops-driven deployments to automated CI/CD with >99.97% uptime and 100% service adoption. Known for culture change (blameless post-mortems, clear intake via ticketing) and security-first platform practices (tenant isolation, Falco) supporting SOC2 compliance; also operates at exec level with stakeholder communication and fundraising.

Key Strengths

• Built and led a team to deliver an internal PaaS from pitch to production (headcount approval, hiring, execution)
• Achieved >99.97% uptime for production platform running for 2+ years
• Drove 100% adoption of engineering-managed services onto the new platform
• Improved developer self-sufficiency by reducing support ticket volume via self-service features and better docs/training
• Scaled distributed org across Serbia and the US with clear reporting structure and operating cadence
• Culture transformation: moved teams toward blameless post-mortems and away from finger-pointing
• Hands-on technical leadership enabling fast decisions via prototypes/POCs with agreed metrics
• Implemented strong delivery practices (testing, CI/CD, canary releases) to manage risk while moving fast
• Led major modernization from manual ops deployments to Kubernetes-based multi-tenant platform, increasing velocity and ownership
• Security leadership: tenant isolation, container firewalling, Falco runtime scanning; enabled SOC2 compliance

Experience

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