Michelle Coblentz

About

Operations and quality systems advisor who helps early-stage companies professionalize quickly—implementing ISO 9001-aligned document/vendor management, SOPs, and contracts while coaching founders through change. Has driven measurable process improvements across manufacturing and healthcare/clinical operations, including escalating a nurse productivity issue into a CAPA/IT fix that improved workflows for hundreds of nurses. Known as a cross-functional "Connector" who blends strategic guidance with hands-on execution and human-centered design.

Experience

Education

Key Strengths

• Built operating standards/SOPs and contract foundations for early-stage companies using ISO 9001 as a practical framework
• Scalable process improvement using measurement validation, gap analysis, and root-cause methods
• Turned frontline pain points into system-wide CAPA/IT fixes impacting hundreds of nurses
• Cross-functional influencer who can escalate and drive resolution across quality and IT stakeholders
• Empathy-first coaching/mentorship for non-operations leaders to drive adoption and reduce resistance
• Strong focus on documentation and continuous improvement cadence as a scaling foundation
• Human-centered end-user engagement via Design Thinking/HCD
• “Connector” strength: brings the right people/resources together to execute

Reference Highlights

• expert at process and experience redesign
• human-centered approach
• collaborative nature
• successfully led high-profile, high-impact projects
• led cohorts/teams tackling tough issues
• created repeatable and effective innovation process
• changed written values of the organization
• expert-level mentor/advisor to senior leaders
• great communicator
• clear presenter
• leads with empathy
• influences without authority
• great to work with
• great teammate and leader
• strong rehire endorsement