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Michelle Coblentz
Senior Operations & Business Process Consultant specializing in change management and quality systems
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About
Operations and quality systems advisor who helps early-stage companies professionalize quickly—implementing ISO 9001-aligned document/vendor management, SOPs, and contracts while coaching founders through change. Has driven measurable process improvements across manufacturing and healthcare/clinical operations, including escalating a nurse productivity issue into a CAPA/IT fix that improved workflows for hundreds of nurses. Known as a cross-functional "Connector" who blends strategic guidance with hands-on execution and human-centered design.
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Key Strengths
- Built operating standards/SOPs and contract foundations for early-stage companies using ISO 9001 as a practical framework
- Scalable process improvement using measurement validation, gap analysis, and root-cause methods
- Turned frontline pain points into system-wide CAPA/IT fixes impacting hundreds of nurses
- Cross-functional influencer who can escalate and drive resolution across quality and IT stakeholders
- Empathy-first coaching/mentorship for non-operations leaders to drive adoption and reduce resistance
- Strong focus on documentation and continuous improvement cadence as a scaling foundation
- Human-centered end-user engagement via Design Thinking/HCD
- “Connector” strength: brings the right people/resources together to execute
Reference Highlights
- expert at process and experience redesign
- human-centered approach
- collaborative nature
- successfully led high-profile, high-impact projects
- led cohorts/teams tackling tough issues
- created repeatable and effective innovation process
- changed written values of the organization
- expert-level mentor/advisor to senior leaders
- great communicator
- clear presenter
- leads with empathy
- influences without authority
- great to work with
- great teammate and leader
- strong rehire endorsement
Michelle's references speak for themselves. Let us connect you.
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