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Shakhzod Kushimov
Junior Business & Operations Analyst specializing in banking analytics
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About
Analytics professional with Bank of America experience analyzing the digital card replacement journey at scale, transforming 20M event records across 900K clients into actionable reporting and recommendations. Stands out for combining SQL/Python data engineering, customer journey analytics, and executive-facing storytelling strong enough to get senior leadership to adopt most of their proposed app improvements.
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Key Strengths
- Turned 20M messy digital events across 900K clients into analysis-ready reporting tables
- Strong SQL/Python data wrangling for duplicates, nulls, and inconsistent event naming
- Built reproducible Python analytics workflows with modular, maintainable structure
- Defined and operationalized journey metrics like containment, escalation risk, and friction points
- Applied cohort and segmentation analysis to customer behavior by tenure and generation
- Delivered decision-support insights for a Bank of America app update
- Presented recommendations to senior leadership across multiple lines of business
- Secured adoption of 2 out of 3 recommendations from leadership
- Designed recurring engagement metric for monthly active account usage and embedded it in dashboards
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