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Vince Lopiccola
Director-level CRM & Dynamics 365 specialist in enterprise SaaS sales and delivery
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Dynamics 365 Project Operations/Field Service implementer focused on operational execution—built foundational task tracking and expedited field-service scheduling with improved visibility, alerts, and billing/sales record traceability. Uses interviews plus pilot/testing to refine UI and business processes for adoption, and applies A/B testing techniques to both marketing emails and D365 form experiences while partnering with the D365 product team to address bugs and usability.
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Key Strengths
- Implemented D365 Project Operations & Field Service to improve task tracking and scheduling visibility
- Process discovery via stakeholder interviews to establish baseline business processes
- Pilot/testing-driven refinement of UI and workflows to drive user adoption
- Applied A/B testing to optimize both marketing emails and Dynamics 365 form experiences
- Improved operational execution with fewer missed tasks, easier schedule modifications, and automated notifications/alerts
- Enhanced billing efficiency and visibility into sales transaction records
- Effective collaboration with the D365 product team to resolve bugs and improve usability
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