Vetted ServiceNow Professionals

“Change management and HR/people strategy leader with repeated experience partnering with senior executives through high-impact transformations, including QuickChek’s post-acquisition integration into Fortune 500 Murphy USA. Uses structured frameworks (McKinsey 7S, ADKAR) and KPI-driven systems thinking to execute org design, system migrations, and workforce analytics initiatives, and has handled complex employee relations investigations with risk-based decision tools.”

“Cloud/DevOps engineer (6+ years) with healthcare domain experience who has owned production AWS systems end-to-end—building real-time data pipelines and an admission forecasting ML service delivered via API and Tableau. Led EMR modernization from on-prem/VMs to containerized AWS using phased migration and blue-green deployments, achieving ~99.5% uptime while cutting on-prem footprint ~30% and driving major automation gains (up to ~90% manual work reduction).”

“Cross-functional operator who regularly leads globally distributed work and acts as a bridge between product, UX, and analytics. Has driven reporting/dashboard and workflow automation initiatives with senior leadership, using data-backed communication and quick wins to improve adoption and efficiency.”

“Built and productionized a recommendation system from notebook prototype into a low-latency, scalable Cloud Run service using Docker, FastAPI, Terraform, CI/CD (GitHub Actions), and MLOps tooling (Vertex AI, MLflow). Experienced diagnosing real-time workflow issues using structured logging/ELK and GCP metrics, including resolving intermittent 504s by fixing unbounded SQL and adding caching. Also partners with sales/customer teams (Wasabi) to deliver tailored demos, troubleshoot, and drive onboarding/adoption.”

“IBM Power/AIX infrastructure engineer who has owned a large AIX 7.x/VIOS/HMC estate (hundreds of LPARs), handling provisioning, patching, tuning, and incident response. Demonstrated high-availability and recovery leadership with PowerHA failovers and SAN-path RCA/resiliency improvements, plus successful AIX 7.1→7.3 migrations with minimal downtime/no data loss. Also brings modern DevOps/IaC experience (Jenkins + Vault, Docker/Kubernetes, Terraform on Azure) with a focus on secure, repeatable deployments and drift control.”

“Full-stack/backend engineer with deep insurance claims domain experience who built and operated a microservices + ETL platform (Java/Spring Boot + Python + Kafka/Databricks) processing 1M+ daily transactions. Combines production-grade reliability (99.7% uptime, zero-downtime blue/green releases, strong observability) with customer-facing UI delivery (AngularJS/React+TS dashboards and a hackathon-winning research chatbot).”

“Security-focused engineering leader working with an MSP and internal teams to tighten tenant security (least privilege/global admin reduction, conditional access, MFA) while maintaining operational responsiveness. Has implemented and operated Rapid7, Expel, Microsoft Defender/Entra, and Cisco Umbrella, and led a challenging Microsoft Copilot rollout integrating SharePoint and Salesforce with strong Jira/KB/postmortem practices.”

“Cloud/DevOps-focused engineer with production experience in Linux, AWS, Kubernetes, and cloud-native architectures. Has built GitHub Actions CI/CD pipelines for containerized Kubernetes deployments and implemented Terraform-based AWS infrastructure with modular design and remote state/locking (S3 + DynamoDB) plus PR/CI-driven change control.”

“Full-stack engineer who owned an end-to-end production feature for a Piraeus Bank stock exchange module, spanning React/TypeScript, backend services, and cloud operations with Docker + CI/CD, delivering reported 90% faster API responses and improved uptime. Also built a Smartwound research MVP on AWS, creating a Python image-processing/scoring pipeline to ship despite unclear image-analysis specs.”

“Full-stack engineer with experience at Capital One and Prime Softech owning production systems end-to-end: secure authentication (Java/Spring Security + React/Redux) through AWS ECS deployments with Terraform and CI/CD. Strong reliability/observability focus (Prometheus/Grafana/ELK/CloudWatch) with quantified improvements (15% reliability gain, 30% fewer post-release defects). Also led legacy monolith-to-microservices refactors and built real-time Kafka/Spark ingestion pipelines for analytics/fraud detection.”

“Blue Prism RPA developer in a small FinTech-aligned team who owned ~20 production bots and drove both delivery and reliability. Built a shared VDI/locking design that cut infrastructure cost ~20–30% and routinely handled ServiceNow-driven production incidents end-to-end, including hotfixes and longer-term SDLC fixes. Also acted as a player-coach, training junior hires and maintaining high bot success rates (up to 99% within SLA).”

“Early-career engineer from BNP Paribas who drove a large-scale observability modernization—selecting and implementing Prometheus/Grafana for a 2000+ server estate, then productionizing it on Kubernetes via Docker/Jenkins. Known for hands-on demos, strong documentation/templates, and pragmatic troubleshooting (including custom Python metrics) that improved visibility and cut debugging time by ~60%.”

“Game-studio QA tester with full lifecycle experience (feature kickoff through release/live updates), strong in structured test planning, edge-case discovery, and disciplined defect tracking. Partners closely with engineers via Jira/standups, providing detailed repro steps, logs, and evidence, and builds regression coverage to prevent recurring UI/data-loss issues.”

“IBM Power/AIX engineer with hands-on experience building Oracle RAC environments on Power10 (VIOS, HMC, LPAR/DLPAR, SEA/NPIV) and troubleshooting high-severity production incidents involving SAN/network dependencies. Has led infrastructure refresh and data center consolidation efforts (Power9 rebuilds via mksysb, staged cutovers) and built shell-script automation for monitoring and backup to improve operational stability.”