Vetted ServiceNow Professionals

“Operations leader with experience standing up and scaling a bespoke, high-growth services operating model at ADP (Comprehensive Services), including SOP standardization, BPM/workflow deployment, and analytics/automation enablement. Reports major outcomes including 99.5%+ accuracy, NPS 71, and a turnaround from losses to significant profitability growth, with a metrics- and governance-driven approach to change management and executive advising.”

“Cloud-focused DevOps/Infrastructure engineer with hands-on AWS high availability, migration cutovers, and production automation. Built Jenkins-based CI/CD pipelines (Git, SonarQube, Artifactory) and manages Terraform IaC with S3/DynamoDB remote state, PR-based reviews, and staged environment promotion; targets $160k base. No direct IBM Power/AIX/PowerHA experience.”

“Operator/program leader with experience building operating models and execution cadences for data/analytics and energy data services across Entech, HealthEquity, and RealPage. Has launched an undefined energy data management service into regulated enterprise environments and driven cross-functional alignment via dashboards, SLAs, and OKRs—contributing to enterprise wins and a successful company sale.”

“Cloud-focused engineer experienced deploying and stabilizing complex production systems that span APIs, infrastructure, and automated workflows, with a strong observability and safe-release mindset (feature flags/canaries/rollbacks). Has hands-on, customer-facing incident leadership, including executing DR regional failover during an AWS us-east-1 outage to maintain service and reportedly save a client ~$10M.”

“Building a production LLM/agent system for a leading US dental provider that extracts rules from payer handbooks/portals and EDI 271 responses to validate and improve patient cost estimates. Combines GCP stack (BigQuery, GKE, Cloud Run, Pub/Sub, Vertex AI) with strong agent reliability practices (observability, validator agents, grounding, PII/hallucination guardrails, confidence scoring) and has led non-technical customer stakeholders on enterprise ServiceNow↔Aha sync and AI-powered enterprise search/summarization.”

“Backend engineer with experience building queue-driven Python/Flask systems using Celery, Redis/RabbitMQ, and SQLAlchemy/Postgres, including async/non-blocking architectures for concurrency. Also built a patient-facing full-stack app integrating LLMs (OpenAI/Claude) with streaming responses for real-time UX, and previously delivered high-throughput, reliability-critical background workflows at Dropbox (document expiration with batching, retries, and cache/side-effect handling).”

“Software engineer with strong compliance-domain experience who built a customer-facing compliance and reporting dashboard using React/TypeScript with Spring Boot microservices. Demonstrates mature production engineering practices—contract-first APIs, event-driven architecture (Kafka/RabbitMQ), caching (Redis), and robust CI/CD + observability (Prometheus/Grafana/ELK)—and also created a Python-based audit automation tool adopted into the standard release process.”