Vetted ServiceNow Professionals

“Full-stack engineer with 4+ years building production-grade healthcare applications, including a real-time patient monitoring/appointment platform (Spring Boot/Node + React) secured with OAuth2/JWT and deployed on Azure. At Verily, built a high-volume real-time patient analytics app and improved the data pipeline to cut latency by 25%, with hands-on experience optimizing WebSocket performance using Redis caching.”

“Backend engineer who built and evolved an internal multi-agent AI research platform (Electron + FastAPI) integrating OpenAI, focused on fast, reproducible experimentation with strong observability and run metadata for debugging. Has led incremental backend refactors with feature flags and parallel validation, and brings production-grade access control expertise from ServiceNow (table/field ACLs and row-level-style enforcement).”

“Built and shipped open-source LLM/RAG systems, including a generative AI assistant grounded on ~30,000 scraped university web pages, improving response accuracy ~30% by moving from TF-IDF-only retrieval to a hybrid sentence-transformer approach with fallback controls. Also partnered with non-technical leadership at Securi.ai to deliver real-time predictive analytics dashboards (Elasticsearch + Jira/ServiceNow) that reduced project overhead by 18%.”

“AI/ML practitioner who built an Indian Sign Language recognition system (MediaPipe hand keypoints + CNN/RNN) as an accessibility-focused teaching aid, iterating closely with advocacy groups and educators and reaching 92% accuracy. Also has production-scale data migration experience at Saasgenie, using Kubernetes pod parallelization to migrate 1M+ ITSM records with a 5x throughput gain under API rate limits.”

“Technology leader who built a unified platform for Fox live sports production operations starting in 2019, delivering an initial operational system on an ~18-month timeline while simultaneously scaling an in-house engineering team from a service-provider partnership. Led a security architecture for external vendors/partners using a separate Okta instance with zero-trust and passwordless authentication, and drove adoption through strong change management, documentation, and agile execution.”