Vetted User Research Professionals

Susan Njenga

Screened ReferencesStrong rec.

Executive product leader specializing in enterprise healthcare SaaS

Grand Prairie, TX15y exp

“Product leader at Nexleaf Analytics who drove a major platform evolution from a vaccine refrigerator temperature-monitoring product into a broader health equipment management system used for cold chain, solar, oxygen, and other assets. Brings a rare mix of digital health, public-sector stakeholder management, UX transformation, and practical AI product experience, including a RAG-based support chatbot designed for technicians and healthcare workers in remote settings.”

“Product leader with a strong blend of AI/ML product strategy, UX optimization, and design org building. They drove a matching product enhancement that increased daily matches from 2,400 to 7,800, and separately improved Amex onboarding conversion from 67% to 92% through targeted user research and copy changes. They also turned a vulnerable design team into an integral cross-functional capability by hiring talent and operationalizing design support across product teams.”

“Senior product leader with experience spanning luxury e-commerce and consumer education, including leading personalization and AI-driven shopping experiences at The RealReal and serving as Chief Product Officer/strategic product consultant at OMGYES. Stands out for combining ML-powered product strategy, strong UX judgment, and cross-functional leadership to deliver measurable business impact, including conversion and revenue gains at scale.”

“Built and productionized an LLM-enabled system visualization web app at Longshot, designed modularly to pivot quickly to a mobile-friendly interface as customer needs changed. Experienced in diagnosing LLM/agentic workflow failures using observability, deterministic replay, and fault-tree root cause analysis. Also delivers developer-focused demos and trainings (including robotics deployment/mapping at Meta) and partners with sales as a technical closer, including for government clients by demonstrating failure modes and system modularity.”

“Sole developer behind BirdieAI, an AI-powered golf booking platform built from the ground up, spanning frontend UX, backend services, AWS infrastructure, and Postgres database management. Worked directly with a cofounder in a startup setting to scope and ship an MVP, then improved production reliability significantly by reducing a key extraction failure from 1 in 15 to 1 in 300 while adding operational safeguards and user-driven product improvements.”

“Built and operationalized intelligent pricing infrastructure for live event ticketing at StubHub, emphasizing iterative prototyping with traders and production-grade monitoring (Splunk, API/data-stream thresholding). Also partnered with customer-facing teams to drive adoption and helped win a significant consignment revenue-share deal by demoing the system to the Philadelphia 76ers and quantifying pricing efficacy and business impact.”