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Benjamin Staeheli
Executive banking operations leader specializing in transformation, BPaaS, and payments
Zürich/Berne, SwitzerlandChief Business Unit Officer29 years experienceExecutiveFinancial ServicesBankingFinTech
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About
Operator with private-equity-backed scaling experience who standardized and automated global service delivery into a centralized CoE model to improve scalability and unit economics. Led company-wide Toyota Kata adoption (100+ processes improved) and an enterprise AI implementation generating $10M net contribution, with strong PE board communication and metric-driven execution.
Experience
Chief Business Unit OfficerPostFinance
Group Head Global BPaaSAvaloq
General Manager Banking OperationsB-Source
Chief of Staff / Progressive leadership positionsCredit Suisse
ConsultantAccenture
ConsultantIMG AG
Education
University of St. Gallen (HSG)doctorate, Cross-cultural Management (2003)
University of St. Gallen (HSG)master, Information Management (1995)
Key Strengths
- Scaled service delivery via global target operating model with centralized CoE to reduce marginal cost per client
- Applied Toyota Kata to analyze and improve 100+ processes company-wide
- Drove enterprise AI rollout delivering $10M USD net contribution
- Built metric-driven operating plans iteratively (e.g., dropout + customer-driven metrics) for new online payment workflow reducing steps from 7 to 3
- Experienced managing PE-level stakeholder communication with recurring board updates
- Strategic prioritization tied to outcomes (prioritized price increases to grow recurring revenue despite customer satisfaction risk)
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