Brad Barney

“Customer Success Lead in healthcare AI (diabetic retinopathy screening) who owns enterprise accounts end-to-end and drives measurable adoption/retention outcomes. Experienced navigating complex stakeholder dynamics during a health system acquisition, using Tableau/Salesforce analytics and ROI storytelling to expand from pilot to full deployment, and leading cross-functional delivery of EMR-integrated SSO to unblock clinical workflow adoption.”

“Customer Success / product-facing account owner in a property management/rent payments platform, managing enterprise onboarding, adoption, and subscription conversion. Strong track record using CSAT/NPS and direct customer feedback to influence roadmap (e.g., shipping UX fixes within a sprint and reducing closed accounts ~10%), plus experience implementing AI chatbot/agentic workflows to improve support and drive upsell into partner services like mortgages and insurance.”

“Customer Success leader with deep ad tech expertise who owned enterprise accounts end-to-end, including Bank of America, driving ad fraud down from ~8–10% to <1% in ~3 months and resolving spikes through data-driven investigations. Experienced partnering cross-functionally as a PM to build analytics dashboards and using user stories to align Product/Engineering/Sales and influence roadmap priorities; also supports land-and-expand via paid benchmarking/industry data upsells.”

“Growth/creative marketer from Esleydunn Games who uses Google Analytics to integrate cross-channel performance data (TikTok, YouTube, LinkedIn, Facebook) and run structured A/B tests on video ad length and layout. Reported reducing CPA by 20 per customer when leveraging YouTube and TikTok, and improved CTR through CTA/button placement testing and ongoing user-feedback loops (forum/WeChat topics).”