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Tara Badhwar
Senior Customer Success Leader specializing in enterprise healthcare SaaS and AI clinical platforms
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Customer Success Lead in healthcare AI (diabetic retinopathy screening) who owns enterprise accounts end-to-end and drives measurable adoption/retention outcomes. Experienced navigating complex stakeholder dynamics during a health system acquisition, using Tableau/Salesforce analytics and ROI storytelling to expand from pilot to full deployment, and leading cross-functional delivery of EMR-integrated SSO to unblock clinical workflow adoption.
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Key Strengths
- Drove pilot-to-full-scale enterprise expansion for Centrum Health (Neue Health acquisition) with 100% clinic retention
- Improved customer outcomes with 98% CSAT and 166% increase in utilization (screening volume)
- Built executive trust during acquisition via Tableau dashboards and ROI storytelling to new leadership stakeholders
- Resolved conflicting IT security vs Clinical Ops rollout priorities using phased deployment and detailed security/RFP roadmap with Engineering
- Led cross-functional effort to deliver EMR-integrated SSO, translating clinical feedback into engineering priorities and updating training for rapid adoption
- Data-driven customer management using Salesforce/Tableau health dashboards and predictive analytics to proactively address utilization drops
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