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Golden Johansson
Executive Operations & Consulting Leader specializing in law firms and tribal enterprises
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About
Operations leader (including COO experience) who has built and optimized internal operating systems for growing organizations, notably formalizing SOPs, org structure, KPIs/incentives, and business continuity for a scaling law firm. Also experienced translating board-level direction into executable, measurable plans at Seminole Tribe of Florida, using clear visuals and dashboards to mentor leaders without formal operations backgrounds.
Experience
Education
Key Strengths
- Built operations structure from scratch for a scaling law firm (org chart, process flow, SOPs)
- Created clear roles/responsibilities, KPIs, and incentives tied to measurable outcomes
- Identified and fixed cross-department inconsistencies by redesigning processes and upgrading systems
- Strong change-management approach focused on communicating the 'why' to drive adoption
- Data + people diagnostic method (financials, performance reviews, workflow observation, frontline interviews)
- Scalable improvement mindset: eliminate non-value-add work, standardize, automate, then scale via pilots
- Able to translate executive/board ideas into executable plans with budgets, milestones, and measurable results
- Adapts communication for non-operations stakeholders using visuals and simplified dashboards
- Bridges operational efficiency to stakeholder priorities (community value, revenue impact, risk reduction)
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