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Jeremy Greenawalt
Principal AI Engineering Leader specializing in LLM integration and developer workflows
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About
Built and launched a production customer-service LLM agent/MCP system for a large website, enabling reps to search across millions of SKUs and manuals that were previously impractical to navigate manually. They emphasize maintainable AI architecture, staged rollouts, guard-agent evaluation, and multi-agent code review workflows spanning accessibility, performance, and security.
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Key Strengths
- Shipped production LLM agent for customer service at large scale
- Built retrieval/access workflow across millions of product SKUs and manuals
- End-to-end ownership from architecture to rollout and testing
- Strong focus on reliability through staged rollout and test suites
- Experience swapping and abstracting underlying models for maintainability
- Uses multi-agent review workflows for accessibility, performance, architecture, and security
- Designed observability and guardrail evaluation for non-deterministic systems
- Improved tool behavior based on sampled response analysis
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Experience
Education
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Publications
1 publication
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