Jim Rusk

About

Operations-focused problem solver with hands-on experience improving cash flow and throughput in small businesses: built a collections and insurance follow-up framework for an auto body shop that recovered $10K quickly and exceeded $100K collected, and implemented a speech-recognition workflow at a car dealership that cut 2–3 hours from each vehicle financing process. Also introduced spreadsheet-based applicant screening and background-check processes for an apartment complex to standardize leasing decisions and improve safety.

Experience

Key Strengths

• Built and implemented a collections framework at an auto body shop, recovering $10K quickly and over $100K by departure
• Created effective insurance-company collections scripts and escalated to higher-level contacts to accelerate payment
• Implemented speech-recognition-driven form completion for dealership financing, reducing processing time by 2–3 hours per car sale
• Introduced structured spreadsheet-based intake and vetting for apartment rentals, improving consistency and safety (questions + background checks)
• Hands-on operational problem identification and rapid implementation with measurable outcomes (bank deposits, time saved)