Executive Chief of Staff and Operations Leader specializing in transformation and supply chain
New York, NYChief of Staff - Operations16 years experienceExecutiveConsumer GoodsImport & ExportTransportation & Logistics
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About
Chief of Staff and public-sector leader who has stood up new functions from scratch—hiring 26 people and building governance/processes across 8 locations—while navigating high-stakes regulatory stakeholders. In industry, implemented OKRs and performance systems (Leapsome) and led change communications to improve executive productivity and cross-team accountability.
Experience
Chief of Staff - OperationsElenteny Imports
Logistics & Operations ManagerElenteny Imports
Director, CommunicationsDepartment of Environment and Science
ConsultantDiscovery Desk LTD
Director, External AffairsWales Council for Voluntary Action
Head of OperationsInternational Service Ltd (INGO)
Director, Strategic PolicyQueensland Police Service
Education
University of New England, Australiabachelor, Asian Studies
Key Strengths
Built and led a new department function: recruited 26 team members across 8 distributed locations
Established governance frameworks and operating processes for a new team
Executive alignment via decision-focused briefings that translate operational complexity into actionable decisions
Proactive risk/issue management (surfacing bad news early with options and pathways forward)
Complex stakeholder management across regulatory and operational groups (National Parks and environmental regulators)
Implemented OKR system with quarterly milestones to improve executive operating cadence
Designed and rolled out performance review program (quarterly and annual) to improve transparency across teams
Drove adoption of Leapsome, including executive training and organization-wide buy-in
Change management under resistance from middle management; reframed concerns and facilitated solutions
Balances strategy and operations through protected strategic time and delegation/empowerment to avoid bottlenecks
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