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Katie Aliberti

Senior Operations & Customer Care Manager specializing in agency operations and contact centers

Queens, NYSenior Operations Manager9 years experienceSeniorMedia & EntertainmentPublishingCustomer Support
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Experience

Senior Operations Manager11C & Company
Care Operations ManagerThe New York Times
Manager, High-Touch CareThe New York Times
Customer AdvocateThe New York Times

Education

Fairleigh Dickinson Universitybachelor, Communication Studies (2014)

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Languages

English

Skills

JiraAgile MethodologyAgile PrinciplesGoogle WorkspaceContent WritingProject ManagementProgram ManagementCandidate InterviewingRelationship BuildingComplex Problem ResolutionMentoringCoachingRisk ManagementRisk MitigationTeam Building