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Lokesh palanivel
Mid-level Customer Service Specialist specializing in technical support and multi-channel service
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About
Customer-facing application security/support professional who helps teams operationalize SAST/DAST/SCA in CI/CD, reduce false positives, and prioritize remediation by business risk. Has hands-on experience troubleshooting intermittent pipeline failures (rate limiting/timeouts under parallel load) using logs/metrics/traces, and driving durable outcomes via runbooks/KB documentation and phased security rollouts across stakeholders.
Experience
Education
Key Strengths
- Translates technical security findings into business risk/tradeoffs for customers and internal stakeholders
- Drives adoption of AppSec tooling by reducing scan noise (false-positive/ruleset tuning) and applying risk-based prioritization
- End-to-end enablement of SAST/DAST/SCA in CI/CD (onboarding, configuration, policy gates, remediation workflows)
- Strong troubleshooting of complex, intermittent CI/CD integration failures using logs, metrics, and traces
- Produces high-quality escalation artifacts (incident timelines, repro steps, impact) and durable documentation (KB/runbooks)
- Balances security improvements with developer velocity via incremental scanning, parallelization, and phased remediation
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