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Luc Fletcher
Executive Chief of Staff / COO Advisory leader specializing in banking strategy & operations
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Operations/program leader who partnered closely with a COO to drive transformation initiatives (compliance workflow automation and budgeting redesign), implementing governance cadences and executive dashboards to improve alignment and decision speed. Managed a $120MM operating budget and successfully delivered regulator-mandated resolution planning under tight timelines, while maintaining strict discretion during restructuring work involving sensitive HR data.
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Key Strengths
- Established bi-weekly cross-functional governance tied to milestones/KPIs to align teams and leadership
- Reduced manual reporting by 30% within a quarter through automation and governance routines
- Built Tableau executive dashboard as a single source of truth for financials, KPIs, and initiative updates
- Managed a $120MM operating budget while balancing strategic planning and operational fire drills
- Delivered regulator-mandated resolution planning under time pressure and presented to external regulators
- Improved cross-team transparency and accountability by centralizing reporting/training/KPIs in SharePoint
- Trusted handling of sensitive restructuring data (headcount and salary) with strict need-to-know controls
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