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Mihir Talsania
Senior Customer Success & Engagement Leader specializing in Enterprise SaaS, Cloud Transformation, and AI
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Strategic enterprise Customer Success leader from Atlassian Cloud managing a >$10M ARR, ~33k-user account end-to-end, driving measurable adoption (+12%), services expansion (+30%), and strong satisfaction (4.5/5). Experienced leading cross-functional deployments of AI agents (Rovo) and Forge-based integrations, and translating enterprise governance needs (e.g., RBAC at scale) into roadmap-shaping product requirements.
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Key Strengths
- Owned strategic enterprise account end-to-end (onboarding through adoption and renewal) for ~33k users and >$10M ARR
- Increased product adoption by 12% through proactive engagement and AI solutions
- Expanded services scope to drive 30% services revenue growth
- Delivered ~30% operational efficiency improvement using AI agents integrated with existing tools
- Maintained high customer satisfaction (NPS/CSAT 4.5/5)
- Data-driven initiative prioritization using impact vs. level-of-effort and KPI dashboards
- Built and maintained complex stakeholder maps across exec sponsors, champions, admins, and end users
- Led cross-functional task forces to unblock complex integrations and deliver on deadlines (Jira/Rovo/internal tool via Forge)
- Translated customer feedback into high-quality product requirements and influenced roadmap (governance/RBAC at scale)
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