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Veronica Andrews - Chief People & Operations Officer in Brooklyn, NY

Veronica Andrews

Executive Chief People & Operations Officer specializing in HR strategy and operational scale

MirimusYork College (CUNY)Brooklyn, NY16 Years ExperienceExecutive LevelWorks Remote

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About

People/HR leader with deep org design and change-management experience, including leading a full-company restructuring at Mirimus in direct partnership with the CEO and VPs. Known for combining systems thinking with rigorous people analytics (engagement, churn, capacity, performance signals) to diagnose root causes, redesign operating models, and coach senior leaders through high-stakes transitions and ER situations.

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Key Strengths

  • Led full-company restructuring in partnership with CEO and senior leadership
  • Uses data triangulation (engagement, churn, capacity, performance, PTO/leave trends) to diagnose root causes and shift executive decisions
  • Builds continuous feedback loops and phased rollouts (rapid learning cycles) to adapt change plans in real time
  • Executive-level facilitation and alignment across VPs; clarifies decision rights, roles, and operating model
  • Coaches senior leaders using 360 feedback, weekly coaching, and meeting shadowing to improve trust and team alignment
  • High-stakes employee relations handling with structured, neutral investigations and Legal partnership
  • Resolves conflict by addressing both immediate behaviors and underlying system issues (role clarity, communication rhythms)

Reference Highlights

Strongly Recommended
  • extremely knowledgeable
  • professional
  • hands-on and highly involved
  • strong attention to detail
  • excellent task prioritization
  • effective at anticipating issues and preventing delays
  • resourceful
  • innovative ideas to engage guests
  • clear, efficient communicator
  • respectful of others' ideas and thought processes
  • effective leader and thought partner
  • able to align teams' vision
  • effective conflict mediator
  • promotes positive, inclusive environment
  • encourages open communication
  • highly trusted advisor to CEO
  • strong systemic thinker who anticipates ripple effects
  • carried a startup through significant growth/operations demands
  • proactive planning ahead of demand changes
  • balances employee empathy with financial/business impact
  • excellent coach and thought partner
  • growth-oriented coaching style (helps others learn from mistakes)
  • handles challenging employee relations situations well
  • leads sensitive investigations with empathy
  • extremely decisive
  • makes fast, educated decisions
  • anticipates downstream organizational impacts
  • moves quickly and keeps projects on track
  • proactive, real-time course correction
  • ensures teams are properly staffed to resolve issues quickly
  • successfully managed hypergrowth from <10 to 150+ employees
  • strategic and effective recruiter
  • one of the strongest people managers the reference has worked with
  • builds high-performing teams
  • develops talent and coaches people to their potential
  • earns trust across the organization
  • trusted partner to founders, exec team, and board
  • translates vision into scalable operating systems
  • invests in employees and believes in their development
  • knows employees across the organization personally
  • addresses employee relations issues immediately without hesitation
  • quickly identifies root causes in team dynamics
  • brings people into alignment through direct communication

Veronica's references speak for themselves. Let us connect you.

Experience

Chief People & Operations OfficerMirimus · Oct 2020 – Present
Director of People, Operations & Client Services (Senior HR Business Partner Function)Mirimus · Jan 2016 – Sep 2020
Operations & People ManagerMirimus · Jan 2014 – Dec 2015
Operations ManagerCitiQuiet Windows · Jan 2010 – Dec 2013

Education

York College (CUNY)bachelor, English Language and Literature

Languages

English

Certifications

SPHR (HRCI)Operations Management, Cornell UniversityPMP (PMI)

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Veronica AndrewsExecutive Chief People & Operations Officer specializing in HR strategy and operational scale