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Zaki Sediqyar
Senior Technical Support Engineer specializing in platform escalations across FinTech and FAANG
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About
Customer support professional with Scrum Master and Product Owner certifications who has handled high-stakes account security incidents (including locking down an account to protect over $200k) and troubleshot live data feed integrations (XML/socket) by identifying IP whitelisting mismatches. Emphasizes transparent stakeholder communication, escalation, and building internal wiki documentation to prevent repeat issues.
Experience
Education
Key Strengths
- Handled high-stakes security incident to protect >$200k in customer funds by locking down account activity and revoking device access
- Root-cause troubleshooting under time pressure (identified incorrect client IP vs whitelisted IP for socket/XML feed)
- Proactive documentation (added troubleshooting step to internal wiki for future support cases)
- Organizes and prioritizes concurrent work using Kanban with impact-based prioritization (time sensitivity, business/revenue impact)
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