Vetted Troubleshooting Professionals

Deepika Gotla

Screened

Senior Technical Support Engineer specializing in Azure Cloud & Generative AI

Bellevue, WA7y exp

“Microsoft cloud/infra engineer with 5+ years supporting enterprise Azure environments, specializing in security-focused networking (private endpoints, DNS) and production troubleshooting across Azure Front Door/App Gateway WAF/AKS. Has implemented posture improvements via Defender for Cloud, Azure Policy, and RBAC tightening, and also designs secure AWS agent/scanner integrations and modern EKS/GitHub Actions/Secrets Manager observability-enabled SDK rollouts.”

“Healthcare IT engineer with deep observability, backend, and database expertise who built mission-critical monitoring solutions across major enterprise transitions including Siemens, Cerner, and Oracle. Stood out by creating a DoD-deployed observability platform for 10,000+ HL7 interfaces and by automating hospital financial day-end workflows, cutting issues by 90% and freeing up 14 FTEs.”

“Performance marketing and ad operations specialist who owned an Eli Lilly high-spend account ($75K–$150K/month), running campaigns across GAM, FreeWheel, and Operative One. Focused on disciplined pacing, trafficking/QA, and cross-system reporting reconciliation to hit 100% in-full delivery, stabilize CPA mid-flight, and avoid makegoods or billing escalations.”

“Enterprise SaaS implementation specialist (Sprinklr) who owns complex rollouts end-to-end—configuration, data migration, UAT, global enablement—and drove a 10/10 Customer Happiness Index plus renewal/expansion through strong adoption and analytics automation. Also has product experience from a TikTok PM internship leading an accessibility initiative (Camera AI for screen reader creators) coordinating engineering, design, legal, and QA with WCAG/ADA/EAA compliance considerations.”

“Game QA professional with live production ownership on New World Aeternum (progression-driven connected rewards spanning UI, backend tracking, and live tuning) and experience on God of War Ragnarok. Emphasizes risk-based test planning, strong cross-functional triage grounded in player impact/live risk, and highly actionable Jira/TestRail practices (PAL titles, traceability, video/log evidence) to speed resolution and reduce late-cycle churn.”

“Operations- and systems-minded candidate with experience improving hospital billing workflows and automating a campus package pickup/drop-off system that streamlined operations for 400 students and 20 student workers. While they do not have direct outbound prospecting experience, they articulated a thoughtful, research-driven framework for building an SDR pipeline engine from scratch.”

“Engineering leader focused on multi-cloud platform modernization, combining deep hands-on expertise in Kubernetes, Terraform, GitOps, and DevSecOps with management of 18-person DevOps/SRE/software teams. Particularly strong in building secure, scalable enterprise SaaS infrastructure and Spark/Databricks data platforms while driving cross-functional standardization, reliability, and faster release cycles.”

Lionzy Tanis

Screened

Mid-level Product Manager specializing in cloud, AI, and enterprise systems

Dallas, TX7y exp

“Product/operations-focused transformation professional with experience spanning AWS/Oracle cloud environments and regulated healthcare revenue workflows. Stands out for translating messy business problems into deployable solutions, including AI-enabled concepts using AWS Polly, Bedrock, and OpenAI, while grounding decisions in compliance, data integrity, and stakeholder adoption.”

“Enterprise/strategic Customer Success professional for an AI product who owns accounts end-to-end (onboarding through renewal) and drives measurable outcomes. Notable wins include boosting adoption from 30% to 90% in two months, improving retention by 17% and CSAT by 24%, and partnering with Sales to secure a ~$300K ARR expansion by tying a reporting add-on to quantified time savings.”

“Game engineering leader/player-coach who recently shipped Netflix/Boss Fight’s mobile hit Squid Games Unleashed, owning live ops scheduling (XML/JSON to C# in Unity) and storefront integrations while reviewing 6–8 engineers’ code. Experienced in client-server reliability work (The Sims 4 time-sync incident) and in speeding delivery via process redesign (gated approvals), with a coaching style informed by 6 years teaching improv theater.”