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Aarthi Murali

Executive Customer Experience & Transformation Leader in Financial Services and B2B

HolmanLoyola UniversityMt Laurel, NJ22 Years ExperienceExecutive Level

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Experience

Executive Vice President, Service and TransformationHolman · Jan 2024 – Jan 2025
Chief Customer Experience OfficerM&T Bank · Jan 2020 – Jan 2024
Interim CMOM&T Bank
Head of Global Commercial Bank Client ExperienceJPMorgan Chase & Co. · Jan 2017 – Jan 2020
Head of Client experience for Chase B2B BankingJPMorgan Chase & Co. · Jan 2014 – Jan 2017
Chief of staffJPMorgan Chase & Co. · Jan 2010 – Jan 2014

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Education

Loyola Universitymaster, Computer Science
University of Madrasbachelor, Computer Engineering
Indian High School Dubaihigh_school

Awards

  • Keynote Commencement speaker - Loyola University College of Arts & Sciences (2025)
  • American Banker Most Powerful Women to Watch #3 (2023)
  • Forrester Customer Obsessed Leader Award (2023)
  • American Banker Most Powerful Women to Watch #15 (2022)
  • CX Leader of the year finalist and recipient of 'Evangelist' awards (2021)
  • Greenwich awards for B2B loan management and crisis response during the pandemic (M&T Bank)

Skills

Account ManagementSalesforceChange ManagementProject ManagementProcess ImprovementVendor ManagementLeadershipMentoringCoachingCustomer Experience (CX)Customer-Centric TransformationDigital TransformationOrganizational TransformationTransformation Office / Transformation ManagementStrategy

Languages

English

Memberships

  • BAI (Prior Board member)

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Connect with Aarthi

Aarthi already has a relationship with Reval, so a warm intro from us gets a much better response than cold outreach.

Typically responds within 24 hours

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Already have an account?

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Aarthi MuraliExecutive Customer Experience & Transformation Leader in Financial Services and B2B