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Deborah Gordon
Executive Operations & HR Leader specializing in manufacturing scale-ups and KPI-driven transformation
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About
Operations/people-ops leader who helped an industrial fabrication company (Carlucci) scale through a major contract by standardizing operations, rolling out iPad + barcode workflows, and building workforce planning/onboarding/succession systems—doubling headcount. Uses a structured 100-day diagnostic and KPI-driven operating cadence (dashboards, AOP, goal deployment, 9-box, DISC) and mentors founders/executives by translating operational detail into strategic decision-making.
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Key Strengths
- Built standardized operations and HR infrastructure during rapid expansion at Carlucci
- Implemented iPad + barcode workflows for fabrication/field and drove adoption through hands-on training
- Doubled headcount via strategic workforce planning, onboarding, and succession strategies
- End-to-end HR operations ownership (recruiting, onboarding, benefits, payroll, performance) integrated into a cohesive framework
- Structured operational assessment approach using a 100-day plan, KPI/data review, stakeholder interviews, and system audits
- Aligns strategy to execution via goal deployment, annual operating plans, and KPI cascades (business → operational → individual) with incentives
- Effective at mentoring non-ops founders/executives by translating ops into strategic, data-driven insights (multi-line dashboards)
Reference Highlights
- very good at process improvement (procedural and people aspects)
- expert in performance metrics
- expert in process redesign
- strong at influencing people
- effective at managing consultants to meet goals
- drives measurable results (achieved monthly hours billed goals)
- effective strategic facilitator (SWOT process)
- strong follow-through and execution (managed implementation of action items)
- effective executive coach
- balances empathy with prioritization to drive action
- effective advisor across different audiences
- recommended for fast-growing startup operations advisory
- improved utilization from 85% to 93%
- strong impact on bottom line
- exceptional at managing many consultants and active projects
- implemented formal operational frameworks (KPIs, SWOT, 9-box, reporting)
- built organizational structure that enabled future leadership
- identified leadership potential and developed leaders
- effective mentor; helped leaders and employees grow
- reads people well and works at their level
- direct and candid; not a 'yes' person
- adaptable when leadership chooses a different direction
- thrives on transformation
- transformed company into a well-oiled machine
- helped grow company to a successful sale
- diverse experience across engineering consulting and manufacturing
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