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Lexi Wood
Senior Recruiter specializing in full-cycle, high-volume talent acquisition
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About
Senior Recruiter at Gusto with 10+ years spanning agency recruiting ops and in-house TA, leading a CX Invite team and coaching 3–5 recruiters. Known for scaling high-volume contact center hiring (20 hires/month) by redesigning interview workflows—cutting steps, introducing batch interview days, and driving measurable gains (candidate NPS +20, offer acceptance +10%). Experienced with Greenhouse, ModernLoop scheduling automation, LinkedIn Recruiter extensions, and Tableau recruiting dashboards.
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Key Strengths
- 10+ years recruiting leadership across retail/HR ops, agency recruiting ops, and in-house TA
- Led and coached 3–5 recruiters as CX Invite team lead (Senior Recruiter at Gusto)
- Redesigned high-volume contact center hiring workflow (20 hires/month) by reducing interviews from 5 to 3 and introducing batch interview days
- Improved candidate NPS by 20 points and increased offer acceptance by 10% through process changes
- Built/used Tableau dashboards to monitor recruiting metrics and NPS
- Implemented ModernLoop scheduling automation within Greenhouse in partnership with recruiting coordination
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