Rory Catinella

About

Senior staffing/recruiting operations leader with large-scale, high-volume experience across Amazon and Integrity Staffing, known for building rigorous operating cadences, analytics, and documentation that materially improve productivity and rankings. Also led SaaS-enabled workforce solutions operations at Indeed Flex, implementing strategic account planning that cut high-risk churn by 77% while managing multi-market teams.

Experience

Education

Key Strengths

• Led distributed recruiting/staffing ops team of 20 across 9 offices supporting 50 facilities (Amazon)
• Drove 57% productivity increase from Peak 2022 to Peak 2023 (Amazon)
• Improved region performance ranking from last place to 11th out of 72 regions (Amazon)
• Achieved highest compliance audit score in Texas region (Amazon)
• Redesigned fragmented recruiting workflow; scaled billable hours from 2,000 to 13,000+ per week (Integrity Staffing Solutions)
• Exceeded revenue goals at 120%+ and improved market rank from 15th to 2nd nationally (Integrity Staffing Solutions)
• Built forecasting, pipeline health, fill-rate, conversion, and aging reporting to drive accountability (ATS environments)
• Led SaaS-enabled workforce solutions ops via sales/client success; reduced high-risk client churn by 77% (Indeed Flex)
• Managed and developed teams (5 direct, 15 indirect) across multiple markets (Indeed Flex)
• Led national capacity planning tool enhancement; increased capacity alignment by 25% and productivity by 15% in 12 weeks (Amazon SPT project)
• Created comprehensive peak-season operating blueprint (57-page 'Whistlestop') enabling fast execution with rigor and audit readiness

Reference Highlights

• Top performing manager
• Team consistently produced results
• Great leader
• Very process driven
• Excellent time management
• Consistent 1:1s and team time with agendas and action items
• Strong business acumen
• Understands workflows and how to reach end results
• Not afraid to pivot when something isn’t working
• Tailors responsibilities to team members’ strengths
• Strongest trait is data and analytics
• Regularly produced new reports to analyze data
• Makes calculated business decisions
• Forecasting enabled major revenue outperformance (3x projected business)
• One of the best teammates the reference has worked with
• Works well with everyone
• Cares about quality of work produced by self and team
• Works hard to learn unfamiliar business functions
• amazing leader
• very detail oriented
• strong presence with his team
• greatly respected and loved
• hands-on leader (in the field weekly)
• grew markets with his team
• creative approach to operations
• scaled Texas markets quickly
• very data driven and analytical
• uses data for all decisions
• owns process and execution
• Strong leader who elevates team performance
• Steady encouragement during low morale
• Builds trust and fosters transparency
• Effective coach for low-performing staff
• Drives strong hiring outcomes (100% fill rate for location)
• Turns around failing audit performance to high scores
• Creates structure and processes without a blueprint
• Strategic in assigning roles to develop staff and improve metrics
• Data-driven decision-making with real-time adjustments
• Clear communication of performance to executive management
• Collaborative with internal and external partners
• Ownership mindset over recruiting operations
• Meets people where they are; adapts communication style
• Explains complex information clearly to all levels
• Forward-thinking; focused on next steps and continuous improvement
• Balances KPI/results focus with individual development
• Effective in stretch assignments and covering struggling teams
• Rebuilds trust and improves communication within teams
• Creates strategic plans that improve performance
• Data-driven and analytical; validates plans with data
• Proactive in creating methodologies when data is missing
• Improved candidate satisfaction scores
• Reduced candidate processing time; increased throughput
• Strong executive presence in calls/presentations
• Strong ownership of tools and regional initiatives
• Effective cross-functional partner for operational success