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Audrey Tiong
Senior Customer Success & Account Management Leader specializing in B2B SaaS revenue growth
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About
Enterprise Customer Success leader with experience at Wellfound (AngelList Talent) and Doximity, owning strategic accounts end-to-end and driving adoption through structured onboarding, QBRs, and analytics. Notably secured Wellfound’s largest renewal (Zoox) and co-developed a white-glove recruiting service at Doximity that scaled to 40 customers and produced $1M in revenue in its first year.
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Key Strengths
- Owned enterprise account end-to-end (onboarding through renewal) and closed Wellfound’s largest renewal deal (Zoox)
- Built scalable onboarding motions (recorded demos + office hours) to accelerate adoption and ROI
- Data-driven customer management (usage, outreach, approvals, pipeline funnel, offers/hires metrics) to create internal champions and improve retention/CSAT
- Led cross-functional product development to address adoption barriers; launched white-glove service that scaled to 40 customers and generated $1M in first year
- Navigates conflicting stakeholder priorities by aligning groups to shared outcomes and decision criteria
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