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James Cummings
Executive Operations Leader specializing in fulfillment, manufacturing, and retail
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About
COO who specializes in professionalizing early-stage/growth operations for sale readiness—at Cooperative Laundry led a major restructuring (40% headcount reduction), redesigned operating hours (24 to 18) to reduce labor cost and improve maintenance uptime, and implemented Lean/Six Sigma systems with KPI-driven operating cadences across multiple sites. Emphasizes cultural transformation ('no surprise' accountability) and mentoring non-ops executives to independently run data-driven operations; cites driving the business to 7x EBITDA and positioning for an acquisition in 2026.
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Key Strengths
- COO-led operational restructuring to prepare early-stage company for planned sale
- Reduced headcount by 40% while retaining key internal talent via skills assessment, gap analysis, and promotion/development plans
- Shifted operations from 24-hour to 18-hour model to cut labor costs and create dedicated preventative maintenance windows
- Implemented Lean/Six Sigma-driven continuous improvement and real-time performance tracking across multiple sites
- Built a 'no surprise' accountability culture focused on quality and cost efficiency
- Drove company performance to 7x EBITDA (per candidate) and positioned business for acquisition targeted in 2026
- Effective at mentoring non-operations executives through coaching and workshops to build operational literacy and independent problem-solving
Reference Highlights
- Exceptional forward thinker
- Thrives in constantly evolving business environments
- Willing to challenge the status quo
- Keeps teams engaged and energized
- Strong executive presence
- Speaks his mind professionally
- Delivers feedback with impact
- Trusted advisor (others still call him for advice)
- Fearless leader
- Makes immediate and long-term impact
- Highly respected by peers
- Strong strategic foresight (correctly anticipated Amazon’s competitive impact)
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