John Barker

About

Operations leader with experience standing up and scaling a bespoke, high-growth services operating model at ADP (Comprehensive Services), including SOP standardization, BPM/workflow deployment, and analytics/automation enablement. Reports major outcomes including 99.5%+ accuracy, NPS 71, and a turnaround from losses to significant profitability growth, with a metrics- and governance-driven approach to change management and executive advising.

Key Strengths

• Built and implemented SOPs and standardized service delivery in a new ADP division
• Deployed BPM/workflow tooling plus analytics and automation to scale operations
• Drove service accuracy to 99.5%+ and improved NPS to 71
• Turned a loss-making operation profitable (reported ~4000% profitability growth)
• Data-driven operational diagnostics using KPIs (first-pass quality, rework, manual touches, TAT)
• Improved end-to-end payroll processing cycle time by addressing input defects via defect capture and joint action plans
• Effective change management through transparency and stakeholder engagement
• Mentored founders/exec teams on operations using metrics-driven narratives and governance

Reference Highlights

• exceptional at assessing and improving systems/processes
• clear thinking and ability to identify root issues
• practical, realistic solutioning
• significantly improves operational posture
• strong organizational restructuring capability
• effective at matching skills/capacity to business needs
• breaks silo mentality and fosters collaboration
• drives cross-training and boosts team productivity
• creates visibility into client demands, complexity, and effort
• improves client profitability while increasing support levels
• highly adaptable communicator across audiences (board to IC)
• abundantly clear guidance on how to proceed
• enables better decision-making for founders/board
• helps individuals improve and advance careers
• well-suited for fast-moving startup environments

Experience

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