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John Hartley
Executive chief of staff and strategic operator specializing in enterprise transformation
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About
Leader with 20 years spanning international nonprofit, academic, and business environments, focused on solving hard coordination and scaling problems. More recently led AI-driven modernization in the mortgage sector, including loan processing and underwriting transformation, bridging executives, operations, and technology to deliver meaningful efficiency gains and adoption in historically change-resistant teams.
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Key Strengths
- 20 years across international nonprofit, academic, and business leadership
- Leads complex coordination and alignment in fast-changing environments
- Cross-functional modernization leadership across sales, operations, technology, finance, and underwriting
- Applies systems thinking and design thinking to ambiguous organizational problems
- Drives AI-enabled process transformation in mortgage operations
- Built stakeholder buy-in for resistant underwriting teams during AI adoption
- Strong governance and implementation design for modernization initiatives
- Delivered significant time savings and faster turnaround through workflow automation
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