Mayuresh Kanade

Diana Ramirez

Screened

Director of Customer Success specializing in enterprise SaaS implementations and AI platforms

San Francisco, CA25y exp

“Enterprise CSM/program lead specializing in AI-powered search and workflow automation, who owned an end-to-end generative AI chatbot rollout that replaced manual Excel-based RFP processes and achieved 4.5/5 CSAT. Leveraged outcomes to expand the account into two additional use cases (tripling ARR) and has a track record of influencing product priorities (UI personalization) and driving Voice AI expansions tied to operational support workflows.”

“Operations-focused leader/consultant who has built corporate teams from scratch and redesigned customer success vs. implementation workflows for scalable new-client onboarding. Uses structured operational audits (tools, contracts, process mapping) to identify redundancies and automation opportunities, then drives adoption through team buy-in. Also mentors cross-functional leaders and has been retained for post-acquisition systems integration.”

“Enterprise Customer Success leader in fleet/telematics who managed a multi-million ARR portfolio through complex post-acquisition platform migrations and a large-scale 3G-to-4G transition. Uses data-driven health scoring, QBRs, and stakeholder alignment to drive adoption, reduce churn risk, and support renewals/expansion, and has influenced product roadmap via customer-driven reporting enhancements.”

“Enterprise customer success / partner lead in performance marketing managing multi-million-dollar spend, focused on ROAS/CPA optimization and scaling adoption. Has led cross-functional Product/Engineering efforts (pixel event tracking + custom model) to improve campaign performance and influenced reporting roadmap via structured partner feedback (QBRs/check-ins). Experienced in land-and-expand motions, partnering with Sales to grow accounts by tying expansion directly to measurable value.”