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Gail Moses
Director of Customer Success specializing in Enterprise SaaS and Telematics
San Francisco Bay Area, CADirector of Enterprise Customer Success29 years experienceDirectorSaaSTechnologyTelecommunications
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About
Customer-facing SaaS professional in GPS fleet/ELD (FMCSA-regulated) environments who advises customers on security/compliance tradeoffs and operational risk controls. Drove product improvements around authorization and audit trails for manual log edits, and managed a 3G-to-4G fleet device migration protecting ~$45K ARR using Gainsight and Salesforce. Targeting a Customer Success Management role at ~$160K base.
Experience
Director of Enterprise Customer SuccessPowerfleet, Inc
Senior Manager, Inside Sales and Account ManagementTrimble, Inc.
Corporate Sales ManagerCompUSA
Founding Corporate Account Sale ManagerCyberSource (Beyond.com)
Education
California State University, East Baybachelor, Mass Communications
Key Strengths
- Advised fleet SaaS customer on balancing operational flexibility vs FMCSA/ELD audit risk
- Designed structured manual log edit workflow with approvals, documentation, and audit trails
- Influenced product enhancement by driving an authorization/approval process for edits to improve reporting and auditability
- Tailored security/compliance messaging to executives, compliance teams, and end users (drivers)
- Led large-scale 3G-to-4G device migration while minimizing downtime and protecting $45K ARR
- Created deployment playbooks and centralized tracking to run multiple onboardings concurrently
- Uses Gainsight and Salesforce to manage customer projects and deployments
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