Vetted Root Cause Analysis Professionals

Rodolfo Garcia

Screened ReferencesStrong rec.

Senior QA Test Analyst specializing in game and service testing

Los Angeles, CA11y exp

“Game QA/automation tester with experience at Blizzard, Bossfight Entertainment, and Netflix, spanning manual-to-automation transitions, Selenium/C# UI automation, and CI/CD nightly reporting via TestRail. Known for an end-user-driven test strategy, strong defect isolation (including crash dumps), and cross-functional test planning that influenced multiplayer UX/design decisions.”

Thazim Banu Shaffee

Screened ReferencesStrong rec.

Engineering Manager specializing in payments, risk, and high-scale distributed systems

San Jose, CA14y exp

“Engineering leader/player-coach on a risk core transaction platform (payments/branded checkout) who led major migrations from a monolithic stack to microservices, including API contract redesign and performance improvements (reported ~500ms latency reduction). Experienced running high-stakes production incidents (upgrade-related outage/degradation) end-to-end with RCA and rollout-process changes, and has accelerated delivery via documentation/tooling (audit sign-off cycle reduced from ~3 sprints to ~1).”

“CRO/operator with experience at both AWS and a rapidly scaling Hawaii-based startup (Mana'olana International), focused on building lightweight but scalable operating systems. Known for implementing QBR/OKR rhythms, capacity/territory planning, KPI dashboards, and ROI-tied funding controls, and for mentoring founders through GTM accelerator work (Blue Startups) using a minimum-viable-process approach.”

“Amazon engineering leader (15+ years) targeting Senior Manager/Director roles, with deep ownership of contact-center latency and reliability initiatives. Shipped a global production improvement cutting call latency 30–40% and led a complex Citrix SDK integration, including incident response and a backward-compatible rollout strategy to protect existing customers while enabling new features.”

Priyanka Kaswan

Screened

Senior AI Research Engineer specializing in LLM agents and large-scale ML

7y exp

“AT&T Labs builder who deployed a production multi-agent LLM system that lets engineers ask natural-language questions and automatically generates deterministic, schema-grounded Snowflake SQL (200–400 lines) to detect anomalies in massive wireless/network event data (~11B events/day). Experienced with LangChain and Palantir Foundry orchestration, RAG-based result interpretation, and rigorous evaluation/monitoring loops to continuously improve reliability.”

“Meta engineer who has shipped both user-facing full-stack product work and internal AI agent systems at production scale. Most notably built AuditFixer, an agentic remediation pipeline that fully automated audit-fix workflows, cut turnaround from 6-7 hours to under 1 hour, and has already produced 30+ landed diffs, while also owning the Llama API evaluation flow launched for thousands of developers.”

Sanjana Gehlot

Screened

Senior digital consultant specializing in operations, supply chain, and transformation

New York, NY7y exp

“MBA-trained operator with a mix of startup, venture capital, consulting, and enterprise PMO experience. She has a strong track record of quickly ramping on complex technical domains—from cybersecurity to financial services systems change—and turning ambiguity into structured analysis, clear narratives, and measurable operational improvements.”

Jingfei Xu

Screened

Intern/Junior Software Engineer specializing in AI/ML and cloud-based systems

Mountain View, CA0y exp

“Embedded/robotics software engineer with Hyundai Motors experience who owned an AI-driven perception validation pipeline using a Transformer-based approach to generate stable synthetic in-cabin audio for autonomy/ASR testing, cutting downstream testing time by 50%+. Has hands-on ROS integration (IMU sensor streaming, inference, control nodes), MQTT-based distributed messaging, and cloud/container deployment experience (Docker, Node/Express, AWS, CI/CD).”

“Hardware operations and supply chain leader in a startup environment with strong exposure to fundraising dynamics, board-level reporting, and the financial impact of manufacturing and inventory decisions. Has spent several years in Silicon Valley managing teams at scale and brings a rare blend of operational depth, strategic awareness, and entrepreneurial ambition.”

“Operations leader with experience scaling a fast-growing, startup-like government organization (tripled headcount in two years) by implementing OKRs, operating cadences, reporting structures, and decision/escalation frameworks. Has led complex process turnarounds (including a debt-collection overhaul with legal coordination and an appeals board) and advises executives on high-stakes public communications during critical-infrastructure cybersecurity incidents using data-driven decisioning.”

Sona Petrosyan

Screened

Director-level Engineering Leader specializing in Identity & Access Management

San Ramon, CA20y exp

“Senior engineering leader with 20+ years of experience spanning hands-on engineering and 7+ years of management across startups and enterprise, including Salesforce/MuleSoft, Airbnb, and Insightly. Particularly strong in platform security and IAM, with a track record of leading high-scale foundational services, simplifying complex cross-platform trust models, and driving security-critical migrations across dozens of teams.”

“Backend/data engineer with Amazon supply-chain experience building production serverless Python services and ETL pipelines on AWS (Lambda, API Gateway, S3, RDS, Glue). Has modernized legacy SAS jobs into Python with rigorous parity testing and phased migrations, and has delivered major SQL performance gains (minutes down to seconds) through indexing and partitioning.”

Sergey Pustovit

Screened

Director-level Data Platform & Analytics Engineering Leader specializing in distributed systems

Irvine, CA31y exp

“Entrepreneurially minded builder focused on proving architecture concepts via minimal demo prototypes for marketing. Has hands-on experience improving an A/B experimentation framework by interviewing stakeholders, identifying system limits and bottlenecks, and defining success criteria to scale experimentation and speed up analysis.”

“Frontend engineer from Amazon Advertising who owned a sophisticated React/TypeScript ad creative builder used by advertisers and ad ops teams. Stands out for combining deep browser-level debugging with product-minded UX improvements that reduced support escalations and made complex multi-placement ad configuration faster and more reliable for power users.”

“AWS engineering manager leading delivery for an end-to-end encrypted communications product (calling/messaging/screen sharing), including shipping read receipts with full design/engineering/QA ownership. Demonstrated strong customer-driven problem solving (offline/mission users enrollment via admin one-time codes with account allowlisting) and reliability improvements (data retention bot crash RCA, monitoring/notification, and high-volume test simulation).”

David Gross

Screened

Entry AI Software Engineer specializing in LLM workflows and ML pipelines

Redmond, WA2y exp

“Built an autonomous-agent document indexing concept in a hackathon with Microsoft and The Seattle Times, architecting an Azure-based system (Azure AI Foundry, Cosmos DB, Azure indexing, Copilot Studio) and coordinating closely with the customer team. Also created and pitched a sports matchmaking app (Ludicon), combining user studies, feature implementation, and technical support on sales/investor calls.”