Bryan Vergel

About

VP-level revenue leader with experience running a 50+ person, multi-function revenue organization spanning call center, intake, sales, onboarding, and customer experience. Brings strong operational rigor in forecasting, KPI design, compensation strategy, and cross-functional alignment, plus direct experience scaling fiber ISP market expansion and navigating complex, infrastructure-dependent enterprise deals.

Key Strengths

• Led a 50+ employee multi-layered revenue organization across call center, intake, sales, onboarding, and customer experience
• Owned monthly revenue accountability of approximately $500K-$2M+
• Built standardized forecasting and KPI accountability across previously siloed departments
• Improved operational visibility and revenue consistency through structured reporting and funnel ownership
• Redesigned compensation and performance structures to align conversion quality, efficiency, and retention
• Scaled fiber ISP market penetration to 17% within the first year
• Strong cross-functional leadership across sales, operations, construction, finance, and executive teams
• Built scalable sales operating rhythms with scorecards, sales stages, and recurring accountability meetings
• Experienced in complex enterprise/regulatory sales environments with long planning cycles and operational dependencies
• Closed strategic business fiber deals with 3-6 month sales cycles involving procurement and operational constraints
• Data-driven decision-making under uncertainty in forecasting, staffing, and capacity planning
• Customer-centric leadership focused on follow-up discipline, trust, and long-term retention

Reference Highlights

• leads by example
• develops direct leaders
• firm but fair accountability
• clear expectations
• effective coach
• supports newer leaders
• models coaching in action
• builds commitment and excitement
• disciplined in managing performance gaps
• identifies process gaps
• leverages extensive sales experience
• collaborative
• engages key stakeholders well
• aligns teams around mutual goals
• proactive
• takes calculated risks
• fully dedicated to his work
• rolls up his sleeves
• builds trust with the team
• positive demeanor
• motivated by community impact
• develops his team well
• trusted and supported by his team
• hands-on leader
• supports team during challenges
• strong vision
• big-picture thinker
• builds strong culture
• keeps team motivated and focused
• drives team to exceed goals
• top regional market performance
• effective in fierce competitive environments
• strong coaching ability
• promotes accountability
• high team engagement
• strong buy-in across teams
• readily available during challenges
• organized
• strategic
• effective in relationship-driven markets
• maintains credibility with external partners
• proactive in addressing performance gaps
• strong real-time field presence
• effective communicator across groups
• solution-focused
• professional under pressure
• proactive in keeping communication open
• strong stakeholder coordination
• effective at long-term partnership building
• adapts well with incomplete information
• thoughtful staffing decisions
• improves customer engagement
• reduces avoidable operational costs
• motivated by long-term market impact
• cares about customer experience
• emphasizes professionalism
• focuses on long-term trust

Experience

Awards

• Circle of Excellence Awards
• Circle of Excellence Awards (2012, 2013, 2015) - Cox Communications

Skills

Languages