Vetted Root Cause Analysis Professionals

Harshana Ragipindi

Screened

Mid-level Support/Software Engineer specializing in incident response, automation, and AWS monitoring

USA4y exp

“Built and owned end-to-end travel booking and baggage fee calculation platforms used by both customer support and customers, emphasizing fast iteration with automated guardrails and production visibility. Experienced designing TypeScript/React systems and operating RabbitMQ-based microservices at scale, including disciplined event contracts, idempotent consumers, and schema evolution strategies. Also created an internal real-time troubleshooting/pricing console that replaced fragmented tools and improved support resolution workflows through pilot-led adoption.”

Lamar Petty

Screened

Mid-level Full-Stack Product Engineer specializing in data-driven web apps and healthcare systems

San Francisco, CA13y exp

“Full-stack engineer with production experience shipping a healthcare-focused web app (Pregnancy-Pal) using Next.js/TypeScript on GCP, integrating a Python/Flask middleware and FHIR server for patient/practitioner dashboards and messaging. Former Wikimedia Foundation Android engineer who led the end-to-end 'Year in Review' feature and built robust automated testing/CI practices (Espresso, GitHub Actions matrix). Strong emphasis on reliability via rigorous validation, comprehensive Postman testing, and detailed API documentation.”

“End-to-end deployment owner for Oracle document delivery/print services in a hospital-like production environment, focused on reliability/performance at scale (thousands of systems). Also describes implementing event-driven RAG/agentic LLM workflows with attention to embeddings/index consistency, latency, and measurable improvements in response relevance and operational efficiency.”

Kiran Kumar

Screened

Mid-level Software Engineer specializing in Java microservices and GenAI automation

USA4y exp

“Software engineer (4+ years) with hands-on production GenAI experience: built an AI incident triage assistant that summarizes production logs for on-call engineers and iterated it using real incident metrics (time-to-signal, triage duration). Also shipped a RAG-based customer support knowledge assistant using embeddings + vector retrieval with strong guardrails (relevance thresholds/abstain, sanitization, auditing) and a formal eval loop (500-query gold set) that drove measurable retrieval improvements.”

“Robotics software engineer with hands-on experience migrating a robotics project from ARM to AMD by building a Dockerized environment with PyTorch/CUDA dependencies, improving data processing and battery efficiency. Has integrated ROS 2 nodes for a Time-of-Flight camera and debugged motion-planning issues (tight-turn stopping) using data collection and iterative tuning; also built custom robots in Webots for sensor/actuator-driven behaviors.”

“Search/backend engineer with hands-on experience improving Apache Solr-based search systems end-to-end (indexing strategy changes, ETL updates, and Java/Spring Boot Search API work). Demonstrated production rigor with QA partnership, A/B testing, and rollback-safe kill switches, plus measurable product impact (e.g., +1.5% add-to-cart) and operational troubleshooting including traffic/security mitigation.”

“Customer support professional with Scrum Master and Product Owner certifications who has handled high-stakes account security incidents (including locking down an account to protect over $200k) and troubleshot live data feed integrations (XML/socket) by identifying IP whitelisting mismatches. Emphasizes transparent stakeholder communication, escalation, and building internal wiki documentation to prevent repeat issues.”

“Solutions Engineer focused on application and platform security for enterprise cloud-native deployments, advising customers on threat modeling and secure CI/CD practices across AWS and Kubernetes. Has implemented SCA/container scanning and vuln checks in pipelines, tuned thresholds to reduce false positives, and driven outcomes like faster security approvals and smoother production rollouts. Troubleshot high-load Kubernetes failures (OOMKills, registry throttling) and turned fixes into a standard tuning guide.”

“Backend/platform engineer with payroll domain depth who built high-volume payroll processing microservices (Java/Spring Boot, Kafka, PostgreSQL, Redis) on AWS Kubernetes and debugged major peak-cycle latency by redesigning transaction boundaries and moving to async Kafka processing (>50% latency reduction). Also shipped an LLM-powered HR assistant using RAG with strong security/guardrails (RBAC, PII masking, audit logs) that cut support tickets by 40%, and designed reliable multi-step agent workflows with retries, circuit breakers, and idempotency.”

“Backend/ML systems engineer with Stripe payments experience who built an asynchronous processing upgrade handling millions of API requests, cutting peak latency ~20–25% while preserving strict financial consistency via idempotency-safe retries and robust validation/fallbacks. Also built scalable ETL pipelines for messy CSV/Excel/API data with strong observability (structured logging/monitoring) and reliability mechanisms.”

Deepika Gotla

Screened

Senior Technical Support Engineer specializing in Azure Cloud & Generative AI

Bellevue, WA7y exp

“Microsoft cloud/infra engineer with 5+ years supporting enterprise Azure environments, specializing in security-focused networking (private endpoints, DNS) and production troubleshooting across Azure Front Door/App Gateway WAF/AKS. Has implemented posture improvements via Defender for Cloud, Azure Policy, and RBAC tightening, and also designs secure AWS agent/scanner integrations and modern EKS/GitHub Actions/Secrets Manager observability-enabled SDK rollouts.”

Shriya Bannikop

Screened

Mid-level Software Engineer specializing in cloud platforms, data engineering, and distributed systems

Seattle, WA5y exp

“Full-stack engineer who built and owned an AI-assisted job-matching dashboard in Next.js App Router/TypeScript, keeping LLM logic server-side and improving performance via deduplication, caching/revalidation, and streaming (35% fewer duplicate LLM calls; 40% faster first render). Also has strong data/backend chops: designed Postgres models and optimized queries at million-record scale (1.8s to 120ms) and built durable AWS multi-region telemetry workflows with idempotency, retries, and monitoring.”

Jignesh Desai

Screened

Director of Software Engineering specializing in fraud detection and payments platforms

San Francisco Bay Area, California, USA26y exp

“Engineering manager/player-coach who focuses on laying technical foundations and improving team execution: kickstarted Visa standard UI library adoption, standardized API exception handling, and introduced a test automation framework that enabled a shift from quarterly to monthly releases. Led a phased latency/throughput initiative that doubled throughput, and owned a production incident caused by a dependency’s expired certificate, driving monitoring and certificate-expiry notification improvements across dependent systems.”

Parth Gupta

Screened

Junior Robotics & Computer Vision Engineer specializing in perception and autonomy

Ames, IA2y exp

“Robotics engineer with capstone experience building an autonomous food-assembly robot arm, owning perception/deep learning (SAM2-based segmentation) and a model-based RL manipulation policy for deformable food items while also serving as project manager. As a robotics engineering intern at Salin247, optimized an autonomous farm vehicle perception stack to hit 20 FPS by cutting latency from 200ms+ to ~40ms using GPU acceleration (CUDA OpenCV, CuPy) and multiprocessing, and built ROS 2 nodes for real-time perception and streaming.”

Abraham Musa

Screened

Senior Solutions Architect specializing in cloud AI infrastructure and security

Union City, NJ9y exp

“Cloud-native architect focused primarily on AWS, with experience designing Kubernetes and AI/ML infrastructure for customers rather than owning day-to-day operations. Particularly interesting for AI platform roles: they described using Amazon Bedrock to analyze Terraform and automatically generate compliant IaC templates and runbooks for new multi-cloud AI environments.”

“Built Multipass at Gemini, a Flask/React system that provisioned AWS access across 98 accounts for 400+ engineers, with a strong focus on reliability, observability, and hardening brittle auth flows. Earlier at Deloitte, turned a Word-doc HR onboarding SOP for CVS Health into 45 Workday integrations using XML/XSLT, cutting manual work by 38% and improving data accuracy by 12%.”

“Enterprise implementation leader with 10+ years delivering multi-million-dollar B2B/SaaS rollouts across procurement, expense management, legal tech, and fraud/identity platforms. At Amazon Business, managed 12+ concurrent enterprise implementations and owned the full lifecycle from strategy and change management through go-live, with strong executive stakeholder management and governance discipline.”

“Healthcare IT engineer with deep observability, backend, and database expertise who built mission-critical monitoring solutions across major enterprise transitions including Siemens, Cerner, and Oracle. Stood out by creating a DoD-deployed observability platform for 10,000+ HL7 interfaces and by automating hospital financial day-end workflows, cutting issues by 90% and freeing up 14 FTEs.”

“Early-stage GTM and revenue-operations builder who helped Seculert (cybersecurity breach detection) scale beyond founder-led sales as US employee #3, standing up TAM/ICP targeting, first SDR/AE hires, Salesforce, and lead scoring/qualification systems. Experienced mentoring founders/executives with lightweight, stage-appropriate operating cadences and playbooks to create repeatable pipeline and scalable execution.”

“Data/ML engineer with experience across pharma (Dr. Reddy Laboratories) and financial services (Cincinnati Financial, Capital One), building production NLP and entity-resolution systems that connect messy unstructured text with enterprise SQL data. Delivered semantic search with BERT + vector DB and domain fine-tuning (reported ~35% relevance lift), and builds robust pipelines using Airflow/dbt/Spark with strong validation, monitoring, and stakeholder-aligned rollout practices.”

“Operations leader with manufacturing-heavy experience across Greene Tweed, Chem-Trend, and Ketjen, known for building operational structure (org design + KPI flow-down) and translating shop-floor realities into measurable financial outcomes. Has delivered significant profitability gains (20% site profitability; 15% product profitability) through Lean methods, process documentation, SIOP/production planning improvements, and cross-functional alignment with Sales/CCO.”

Antonio Richmond

Screened

Executive Operations Leader and Electrical Engineer specializing in industrial scale-up and automation

Los Gatos, CA16y exp

“Operations leader with heavy industrial and climate/industrial innovation exposure: led ops for a novel cement-disruption product involving site selection near CO2 emitters and feedstock/offtake sourcing to reach a proof-of-concept facility. Previously recommissioned an oil re-refinery within a year, owning cross-functional hiring plus compliance, budgeting, and community relations—delivering on time and on budget.”

Geetha Sri Kasu

Screened

Mid-level Software Engineer specializing in Java/Spring Boot, Kafka, and AWS

5y exp

“Software engineer who owned an end-to-end self-service reporting workflow (secure APIs, async/batched processing, and React UI), improving report generation performance by ~30–40% and reducing manual support effort. Also built a RAG/embeddings prototype over internal docs and service logs with grounding-focused guardrails, and has a strong reliability/observability mindset (retries, DLQs, CI/CD validation, dashboards/tracing) for distributed workflows.”