Vetted Troubleshooting Professionals

“Salesforce developer with hands-on ownership of a complex Live Chat to Enhanced Chat migration, including LWC pre-chat forms, Apex/API integrations, Omni-Channel, Flow-based routing, and production rollout. Stands out for solving a difficult transcript-delivery requirement by designing an alternate conversation retrieval approach using Messaging Session, Apex callouts, and scheduled jobs.”

“Backend/platform engineer who has built and scaled production Java/Spring Boot + Kafka services on AWS/Kubernetes (1M+ msgs/day) and led reliability/performance fixes that restored SLAs (25–30% latency improvement; 99.9% uptime). Also shipped an AI customer-support chatbot end-to-end using retrieval + guardrails and rigorous evaluation/observability, improving resolution time 40% and satisfaction 25%, with a strong plan/execute/verify approach to agentic workflow reliability.”

“Enterprise IT operations and identity governance professional (Atlassian) who partners closely with security teams to reduce risk through RBAC/Conditional Access automation, endpoint compliance, and vulnerability remediation workflows. Demonstrated ability to balance strict security controls with engineering productivity via phased rollouts, pilots, and KPI-driven stakeholder alignment, plus hands-on troubleshooting of complex Azure AD authentication failures and secure AWS integration design.”

“Paid media specialist with experience owning high-spend campaigns and shifting traditionally print-focused clients into digital (direct-sold + programmatic). Uses Xandr DSP and a KPI-driven full-funnel approach across Meta/Google/TikTok, with hands-on optimization, creative/audience testing, and campaign triage (e.g., resolving ad fatigue via frequency caps).”

Preetham Reddy Konuganti

Screened

Junior Full-Stack Engineer specializing in AI applications and scalable web platforms

San Jose, CA2y exp

“Full-stack engineer with customer-facing delivery experience who built and deployed a multi-platform social media automation product (Next.js/Node/MongoDB) and optimized it using BullMQ/Redis background jobs, retries, and rate limiting for reliable posting at scale. Also delivered an AI-powered false-positive analysis service in a cybersecurity context, resolving production pipeline stalls via log-driven debugging, parallelization, caching, and LLM guardrails.”

“Master’s in Business Analytics candidate with hands-on project experience spanning FMCG sales analytics, insurance risk modeling, and HR attrition analysis. Demonstrates strong SQL and Python fundamentals, including advanced CTE/window-function work, reproducible modeling workflows, and Power BI dashboards that translate analysis into clear business actions.”

Mohit Sharma

Screened

Principal Salesforce Architect specializing in healthcare and patient engagement

Ewing, NJ15y exp

“Salesforce lead architect working on a large J&J healthcare implementation, with hands-on ownership of security architecture, identity modernization, and Experience Cloud design in a HIPAA-sensitive environment. Particularly notable for leading a SAML-to-OpenID Connect rollout and driving reusable LWC architecture across patient and provider portals while coordinating closely with identity, DevOps, QA, and business stakeholders.”

“Worked at AMD on Vivado tool releases, focusing on adding and integrating new IP/SoC functionality into the Vivado flow and validating expected behavior through testing. Comfortable engaging with customers and open to travel for hands-on customer-facing work.”

“IBM Power/AIX engineer with hands-on ownership across compute and SAN, including resolving a high-severity ERP latency incident by tracing it to SAN slow-drain on Cisco switches and orchestrating a port redistribution fix. Experienced running production HA/DR with HACMP and LPAR mobility (quarterly failover tests plus annual SunGard DR simulations) and building Bash-based monitoring/alerting automation to prevent outages.”

“Backend-focused engineer with financial domain experience who built Java REST APIs for data entry/validation and implemented strong testing, alerting, and rollback practices for production reliability. Has hands-on experience automating legacy manual processes with Ansible and troubleshooting AWS EKS/OpenShift deployments via CloudFormation in a permission-constrained enterprise environment; comfortable with occasional onsite meetings in Bethesda, MD.”

“Open-source contributor who improved React Query’s caching/subscription behavior to reduce unnecessary re-renders via debouncing and batched updates, validated with benchmarking and extensive tests. Also maintained a Flask extension and resolved production background-task hangs by tracing Redis connection handling issues, adding cleanup/retry logic and troubleshooting docs. In a fast-paced startup, owned the design of a Celery+Redis multi-queue background processing system with Prometheus-based observability.”

“Quality professional with QC technician and QA experience across medical devices and pharmaceutical manufacturing (contract and direct hire). Has hands-on experience preventing shipping/packaging/labeling defects by tightening work instructions and documentation, and driving investigations/CAPA using 5 Whys and tools like TrackWise and DocuSign. Comfortable commuting to Beverly Hills and targeting $40–$50/hr.”

Waldorff Villacres

Screened

Healthcare technology executive and architect with 20+ years leading enterprise platforms and digital transformation.

Seattle, Washington, USA21y exp

“Healthcare-focused founder in the R&D stage building an EHR and clinical staffing startup centered on value-based care. They have already tested the concept with the market, are engaging Medicaid/Medicare leaders and industry conferences like ViVE and HIMSS, and are focused on early-signal detection to improve patient outcomes while lowering utilization costs.”

Tong Wu

Screened

Senior Software Engineer specializing in full-stack SaaS and cloud systems

Ontario, Canada8y exp

“Built and owned Laserfiche's Schedule Custom Report platform end-to-end, spanning Angular frontend, backend orchestration, and production observability for an enterprise reporting workflow. Stands out for integrating multiple independent microservices with RabbitMQ-based event orchestration while also improving UX on complex migration tooling.”

Jeevana Chilakapati

Screened

Mid-level Electrical Design Engineer specializing in power distribution and utility infrastructure

New Paltz, NY4y exp

“Electrical design engineer with hands-on ownership of residential building and telecom infrastructure projects, covering concept design, calculations, code compliance, and construction documentation. Particularly notable for balancing reliability, cost, and constructability in high-uptime telecom power systems while also bringing practical lighting design and multidisciplinary coordination experience.”

“Full-stack product engineer with hands-on experience building a React/serverless/SQL e-commerce platform for Haagen-Dazs and improving consumer UX in a location-based animal discovery app. Stands out for pairing strong technical fundamentals—component architecture, SQL performance tuning, reusable primitives—with measurable product outcomes like 40% more completed orders, 25% customer growth, 95% navigation accuracy, and 20% fewer device malfunctions.”

“Maintained and improved a set of JavaScript packages at JPMorgan, including a major refactor of an event-emission layer used in LLM streaming that delivered ~20% runtime speedup with no API changes. Known for a measurement-driven performance approach (profiling + simplification + validation), strong backward-compatibility discipline, and documentation that accelerates internal adoption and reduces support questions.”

“Cloud/Kubernetes-focused production engineer with experience running 99.95% uptime platforms across AWS/Azure/GCP. Strong in incident response and performance troubleshooting (including a 30% MTTR reduction), and in building secure CI/CD and Terraform-based IaC for AKS/GKE microservices with robust change controls and rollback practices. Notably does not have direct IBM Power/AIX/VIOS/HMC or PowerHA/HACMP ownership.”

Kathleen Sanchez

Screened

Senior Talent Acquisition & HR Operations Leader specializing in healthcare and financial services

Irving, Texas8y exp

“Recruiting Operations leader who has owned the full recruiting lifecycle (intake/workforce planning through ATS, metrics, and onboarding handoff) and managed teams of 5–12. Notably redesigned Standard Bank Group’s graduate hiring process for ~10,000 applicants, cutting time-to-hire by 15% and improving candidate experience, and currently supports urgent RN/LVN hiring in home health with standardized credentialing and compliance workflows.”

Anthony Chen

Screened

Senior Front-End Engineer specializing in React/Angular and document workflow SaaS

Vancouver, Canada8y exp

“Frontend engineer who has led end-to-end delivery of both an open-source JavaScript document-comparison library and complex React+TypeScript product features (e.g., Google-Drive-like auto-save with S3 persistence). Demonstrates strong architecture and performance instincts (Redux/hooks patterns, dynamic loading to improve Lighthouse scores) and pragmatic shipping/rollout skills including cross-browser mitigation with feature flags.”

Jaskirat Singh

Screened

Mid-level Software Engineer specializing in cloud infrastructure and data platforms

Eden Prairie, MN5y exp

“Infrastructure/data platform engineer with hands-on GCP production experience, especially Bigtable, who led a migration from Azure Cosmos DB Cassandra API to Bigtable that removed throttling and cut costs by 50%+. Stands out for combining distributed data architecture, zero-downtime Kafka migration strategy, and Terraform/Python automation for deterministic multi-region GKE operations.”

Nithyashree Raghunathan

Screened

Mid-level Full-Stack AI Engineer specializing in agentic systems

Santa Clara, CA5y exp

“QA/data pipeline engineer with hands-on AI product building experience, spanning enterprise AWS migration testing for Belgium postal services and personal multi-agent systems in fintech and recruiting. Stands out for combining rigorous validation and production stability work with modern LLM orchestration, guardrails, and messy-document normalization workflows.”

“Robotics software engineer with semiconductor wafer-handling automation experience at Mattson Technology, building C++ control software for ATM and vacuum robots coordinating through a load-lock (pressure/door/pump sequencing). Implemented multi-vendor communications with auto-detection across SECS serial and TCP/IP, and validated behavior using simulation + GUI animation, logging/sniffers, and hardware-in-the-loop testing; currently self-studying ROS 2.”

“Composer/music editor with experience scoring GTA V missions at Rockstar Games, designing narrative-driven but gameplay-reactive music with adaptive layers implemented via middleware. Uses Pro Tools for frame-accurate arrangement and Ableton Live for sound design, with a hybrid outboard/in-the-box mix chain targeting broadcast/streaming loudness standards. Strong emphasis on original sound creation (custom SFX/Foley) and scalable workflows via templates and SOPs.”