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Mike Martin
Executive Services & Operations Leader specializing in managed services, M&A integration, and growth
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About
COO/operator who helped scale a PE-backed Managed Services Provider from ~$20M to ~$120M in 30 months while acquiring 3–4 MSPs per year. Drove post-merger integration and standardized service delivery using ITIL, unified systems onto NetSuite and a unified delivery platform, and built a data warehouse to rapidly integrate legacy data for operational insights (including early ML/AI use).
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Key Strengths
- Scaled PE-backed MSP from ~$20M to ~$120M revenue in ~30 months via organic + 3–4 acquisitions/year
- Led post-acquisition integration and standardization of service delivery across Managed/Professional/Cloud services
- Implemented ITIL-based operating processes to unify delivery while minimizing client disruption
- Built regional leadership and escalation mechanisms to reduce customer/employee churn during integrations
- Established change management committee (ADKAR-inspired) and operational feedback loops (annual in-person ops meetings)
- Built data warehouse to integrate legacy acquisition data within ~30 days for operational/financial insights
- Used analytics to optimize workforce utilization (aligning ticket types to engineer skill tiers) and improve customer outcomes
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