Vetted ServiceNow Professionals

“Enterprise customer success/program leader with experience at Booz Allen and Deloitte driving adoption and operational outcomes for large federal platforms. Known for data-driven VoC/usage analytics (10+ dashboards), cross-division change management (12+ divisions), and high-stakes incident leadership on platforms used by millions. Also partners with Sales on land-and-expand motions, including a DHS ServiceNow expansion built from documented customer pain points and a quantified business case.”

“IAM/platform engineer with experience at DocuSign and Siemens who ships production-grade systems end-to-end: built a secure AWS serverless internal employee-profile API (OAuth2/Cognito/WAF) that cut data retrieval from weeks to near-instant and sustained ~2,800 RPS at ~75 ms. Also delivered production AI workflows, including a GPT-4o + Playwright crypto-scam detection agent and an NLP ticket-routing system improved to ~86.7% accuracy with strong monitoring and incident mitigation practices.”

Michael Smith

Screened

Executive HR Business Partner specializing in global people experience and organizational transformation

New York, NY11y exp

“HR Business Partner with strong senior-leader partnership experience spanning org design/workforce planning, people analytics, and executive coaching. Has led high-impact retention and compensation strategies using attrition and market data, and managed complex employee relations matters including an ADA disability discrimination case through investigation and separation agreement.”

“Infrastructure/platform engineer with hands-on experience running production and non-production Amazon EKS clusters, including upgrade processes and reliability monitoring via Prometheus/Grafana. Also administered on-prem VMware vSphere/vCloud Director and handled a significant vSwitch/VLAN outage, and uses Terraform + Terragrunt with S3 remote state and release-based drift detection across dev/stage/prod.”

“Data engineer at Microsoft who owned an end-to-end subscription analytics platform processing 7TB+ daily across 40+ pipelines, combining ADF batch ingestion with Kafka/Spark streaming and rigorous Great Expectations quality gates. Built a Fabric-based self-service ingestion platform with CI/CD and observability, plus a Databricks feature store serving near-real-time ML inference with Delta Lake reliability and versioning.”

“Built multiple AI-powered products from scratch, including ConnectAbility, an accessibility tool combining computer vision and LLMs to describe visual content for users with disabilities, and SpamBack!, a macOS app that detects scam texts and auto-generates responses. Stands out for full-stack/backend ownership of applied AI systems, especially around async workflows, inference performance, and reliability safeguards.”

“HRBP/Employee Relations professional with Accenture and Clyde & Co experience, combining strong people analytics with risk-focused change management. Notably coded and analyzed four years of exit interview data to drive targeted retention and compensation actions across offices, and partnered with North America HR/Finance leadership on shared-services transition planning involving protected-class risk analysis.”

“CTO-level technology leader with experience building end-to-end tech strategy and roadmaps, modernizing legacy environments in healthcare (GenesisCare), and scaling engineering into large global teams (Amadeus). Built a DevOps organization at Syniverse for the Visibility Suite, implementing Kubernetes/Terraform/Chef automation that drove ~75% faster deployments, and is known for staying hands-on (including data center work) while leading strategically.”

“Amazon experience integrating LLM-powered chat automation into Amazon Connect contact-center workflows, taking prototypes to production with compliance-minded guardrails, schema/policy validation, and robust fallbacks. Regularly supports rollout and adoption via developer workshops, integration guides, and customer calls, with strong production triage and observability practices.”

“Compensation and payroll professional with hands-on ownership of end-to-end U.S. payroll and compensation cycle support. Stands out for using compa-ratio, market benchmarking, and Excel-based reconciliation tools to catch data issues, influence salary decisions, and strengthen payroll controls.”

Sumaya Shakir

Screened

Executive Technology Leader specializing in SaaS platforms, data ecosystems, and product engineering

24y exp

“Technology leader who drove end-to-end modernization at Dogtopia—building a proprietary SaaS POS/CRM and operations platform plus an AI-powered customer app—using OKR-driven roadmaps and Agile/DevOps delivery. Previously at GE, led a cloud-native AWS data fabric re-architecture with strong security/governance (RBAC, classification, encryption, lineage, virtualization), cutting processing time 60%+ and enabling AI workloads tied to $400M in business value.”

Ranjit Venugopal

Screened

Senior Global Talent Acquisition Leader specializing in TA transformation and AI-enabled recruiting

Portland, Oregon18y exp

“Talent Acquisition Operations leader with experience at Intel and Synopsys, managing a 12-person ops team and leading end-to-end recruiting tech stack implementations (Avature ATS/CRM, SmashFly, HiredScore AI) integrated with Workday. Known for redesigning global operating models and executive recruiting workflows, building analytics in Visier/Avature, and driving measurable outcomes including ~80% reduction in external vendor dependency and improved candidate experience through consistent CRM-based engagement.”