Vetted ServiceNow Professionals

Jim Glassman

Screened

Executive Technology Leader specializing in Enterprise AI, Cloud Architecture, and Data Platforms

Houston, TX16y exp

“Senior data/technology executive who stays hands-on: currently building a Go micro-kernel orchestration layer for medical AI agents to boost concurrency and enforce HIPAA/PHI controls, achieving 26x throughput on migrated workloads. Has led large-scale transformations across healthcare and financial services, including a 45-day data warehouse rebuild at Elara Caring and a data/ML roadmap at Acelity credited with $230M in annual revenue impact prior to 3M acquisition.”

“Talent acquisition leader with experience managing a small recruiting team post-layoffs (1 direct, 3 dotted-line) and staying hands-on in executive search. Led a global expansion to hire 30 roles across the US, UK, and Singapore, and implemented a competency-based, standardized recruiting process for product managers that was validated in real-time and approved by the Chief Product Officer.”

“Enterprise customer success/program leader with experience at Booz Allen and Deloitte driving adoption and operational outcomes for large federal platforms. Known for data-driven VoC/usage analytics (10+ dashboards), cross-division change management (12+ divisions), and high-stakes incident leadership on platforms used by millions. Also partners with Sales on land-and-expand motions, including a DHS ServiceNow expansion built from documented customer pain points and a quantified business case.”

Aidong Chen

Screened

Executive Data Platform Engineer specializing in kdb+/q and time-series systems

Orion Township, MI12y exp

“Veteran kdb+/q engineer with 17 years of experience applying time-series architecture across finance, autonomous driving, semiconductors, and scientific data systems. He describes building high-scale CEP and sensor-data parsing systems, achieving a 10x ingestion speedup through storage redesign, and even contributing the original remote_execute concept to PyKX.”

“IAM/platform engineer with experience at DocuSign and Siemens who ships production-grade systems end-to-end: built a secure AWS serverless internal employee-profile API (OAuth2/Cognito/WAF) that cut data retrieval from weeks to near-instant and sustained ~2,800 RPS at ~75 ms. Also delivered production AI workflows, including a GPT-4o + Playwright crypto-scam detection agent and an NLP ticket-routing system improved to ~86.7% accuracy with strong monitoring and incident mitigation practices.”

“Healthcare solutions architect with roughly 7 years at Mass General Brigham, evolving from application specialist to broad cross-functional architect supporting telehealth, digital health, conversational AI, generative AI, and legal workflow initiatives. Particularly strong at translating complex clinical and business problems into enterprise architectures, integrations, and stakeholder-specific demos across hospital leadership, clinicians, IT, and vendors.”

“Operations and technical project leader with experience spanning a boutique investment bank and a startup, focused on modernizing facilities, workplace, and real estate workflows. Stands out for spotting manual operational pain points, driving tools like ServiceNow and Nuvolo-style workplace systems from requirements through implementation, and improving scalability, visibility, and cross-functional coordination.”

Michael Smith

Screened

Executive HR Business Partner specializing in global people experience and organizational transformation

New York, NY11y exp

“HR Business Partner with strong senior-leader partnership experience spanning org design/workforce planning, people analytics, and executive coaching. Has led high-impact retention and compensation strategies using attrition and market data, and managed complex employee relations matters including an ADA disability discrimination case through investigation and separation agreement.”

“Infrastructure/platform engineer with hands-on experience running production and non-production Amazon EKS clusters, including upgrade processes and reliability monitoring via Prometheus/Grafana. Also administered on-prem VMware vSphere/vCloud Director and handled a significant vSwitch/VLAN outage, and uses Terraform + Terragrunt with S3 remote state and release-based drift detection across dev/stage/prod.”

“Data engineer at Microsoft who owned an end-to-end subscription analytics platform processing 7TB+ daily across 40+ pipelines, combining ADF batch ingestion with Kafka/Spark streaming and rigorous Great Expectations quality gates. Built a Fabric-based self-service ingestion platform with CI/CD and observability, plus a Databricks feature store serving near-real-time ML inference with Delta Lake reliability and versioning.”

“Built multiple AI-powered products from scratch, including ConnectAbility, an accessibility tool combining computer vision and LLMs to describe visual content for users with disabilities, and SpamBack!, a macOS app that detects scam texts and auto-generates responses. Stands out for full-stack/backend ownership of applied AI systems, especially around async workflows, inference performance, and reliability safeguards.”