Jennell Maye

“SMB outbound sales candidate with cold-calling experience focused on restaurants and bars, making roughly 60-80 calls per day across shared markets. Stands out for strong rapport-building with owners and gatekeepers, using personalization and Atlanta market familiarity to win meetings, and shows initiative by applying prospecting tactics to her own job search.”

“Customer support professional with Scrum Master and Product Owner certifications who has handled high-stakes account security incidents (including locking down an account to protect over $200k) and troubleshot live data feed integrations (XML/socket) by identifying IP whitelisting mismatches. Emphasizes transparent stakeholder communication, escalation, and building internal wiki documentation to prevent repeat issues.”

Ekta Rani

Screened

Mid-level Customer Success Manager specializing in enterprise SaaS and digital banking adoption

6y exp

“Customer Success/CSM leader with Freshworks enterprise experience owning complex accounts end-to-end (onboarding, adoption, renewal, and expansion). Demonstrated impact through quantified outcomes (e.g., +20% resolution speed, +15% CSAT, +25% handling-time improvement) and strong cross-functional execution on high-stakes integrations (Freshdesk–Salesforce) plus product influence via PRDs/user stories (Shopify integration improvements).”

“Enterprise healthcare GTM/CS leader who owned large accounts end-to-end (sales through renewal), including scaling a hospital network rollout to 51 of 52 facilities in ~3 months. Built an automated customer-feedback and response system (“Schism”) using n8n + ChatGPT that cut CS workload by ~50% and informed product priorities, and has experience driving cross-functional EHR-related deployments and GTM analytics (Metabase/Snowflake/Firebase).”

“Enterprise Customer Success professional (Iron Mountain Services) who owns accounts end-to-end from onboarding through renewal, with a strong focus on driving adoption via success plans, stakeholder alignment, and integration unblocking across Product/Engineering/Sales. Also has adjacent martech/analytics exposure (Google Analytics, Search Console, SEO audit tools) and experience translating customer feedback and usage data into roadmap-impacting product requirements.”