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Usman Malik
Executive Operations Leader specializing in IT services growth and financial performance
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About
Cross-functional operations leader who managed six departments and led a first-time international expansion from Dubai into Riyadh, including hiring a Saudi GRO to navigate registrations/licensing and local requirements. Implemented a BI dashboard and later integrated it with an ERP to give executives real-time visibility into sales, project delivery, and finance, and stood up a PMO to improve delivery and collections while reducing sales-to-delivery friction.
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Key Strengths
- Led 6 departments (HR, Finance, Technical Ops, Marketing, Admin, Sales) through international expansion to Riyadh
- Built data-driven executive visibility via BI dashboard and ERP integration across departments
- Established PMO to improve on-time delivery and payment collections
- Resolved sales vs delivery misalignment by implementing logged/recorded client communications and tighter expectation-setting
- Scaled operations by hiring key in-country roles (GRO, HR onboarding specialist) and relocating senior BD and PM to support expansion
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