Vetted ServiceNow Professionals

“Built a production LLM/RAG document extraction and game/quiz content workflow using LLaMA 2, LangChain/LangGraph, and FAISS, achieving ~94% accuracy and reducing turnaround from hours to minutes. Demonstrates strong applied MLOps/orchestration (CI/CD, MLflow, Databricks/PySpark), robust handling of noisy/variable document layouts (layout chunking + OCR fallbacks), and practical reliability practices (human-in-the-loop routing, drift monitoring, A/B testing).”

“Backend/data engineer with production experience in financial payroll, tax, and compensation platforms, building Python microservices and AWS-based data pipelines for high-volume, peak-driven workloads. Strong reliability focus (OAuth2 auth, retries/timeouts, structured logging, incident response) and proven performance wins, including cutting complex report queries from ~8 minutes to under 30 seconds.”

“Software engineer with end-to-end ownership of a Qt/C++/QML desktop app for monitoring/configuring equipment, including hands-on UI performance optimization. Also built a web-based AI agent interface (React/TypeScript + Python Flask) with strong API contract discipline and async state handling, and improved microservices reliability using idempotency, DLQs, and observability. Created an internal CI/CD automation tool adopted across engineering and operations teams, adding safer rollbacks and better error messaging based on feedback.”

“Cloud-focused application security practitioner with hands-on AWS and Kubernetes experience, including securing a manufacturing monitoring platform (API auth, least-privilege IAM, CI/CD security checks) and troubleshooting a production data-ingestion outage caused by an overly restrictive IAM change. Experienced in implementing cloud-native security tooling (IAM Access Analyzer, Inspector, CloudWatch) and deploying monitoring/security agents via Kubernetes sidecars with Helm, Prometheus/Grafana, and Jenkins-driven CI/CD.”

“Senior engineer with experience at Micro Focus/HPE (now OpenText) supporting enterprise customers on monitoring platform deployments, upgrades, and ongoing product use. Brings hands-on expertise in operations agents, agentless integrations, security-related upgrade troubleshooting, and cross-functional escalation with engineering to keep customer environments stable and successful.”

“Backend engineer experienced in evolving high-scale legacy on-prem systems into cloud-native, event-driven microservices on AWS/Kubernetes (noted peak traffic ~1.5M QPS). Strong focus on reliability engineering and operational excellence—SLO-driven observability, GitOps/canary rollouts, chaos testing, and preventing cascading failures (e.g., retry-storm mitigation).”

“Built and owned a Python/FastAPI backend for a custom translation service used in a showroom application, integrating DynamoDB and connecting the service to a SPA/Next.js frontend. Has exposure to Kubernetes-based deployments and GitHub Actions CI/CD, and contributed to planning an on-prem to cloud/SaaS migration at Sherwin-Williams by gathering requirements across multiple plants/factories.”

“Data engineer who has owned high-volume production pipelines end-to-end (200–300 GB/day) on AWS, implementing strong data quality/observability and achieving 99.9% reliability while cutting data issues ~33%. Also built a large-scale external data collection system ingesting millions of records/day with anti-bot/rate-limit handling and backfill tooling, and shipped a versioned REST service exposing curated Snowflake data to downstream teams.”

“Operations/IT leader who has supported venture capital firms by rebuilding and consolidating their tech stacks and improving internal technology usage through training. Previously served as VP of Operations/IT at a VC (AlliedUP), owning IT plus HR and payroll and communicating tech improvements to investors; motivated to found a company and committed to entrepreneurship.”