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scott graham
Executive customer experience and operations leader in SaaS, EdTech, and enterprise support
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Founder/operator with an MS in Finance who has helped grow an early-stage company from startup toward scaleup on roughly $400K raised, while delivering 25%+ YoY ARR growth and 100% retention without new capital for 30 months. Differentiates through a sharp eye for overlooked but mission-critical work like data cleansing, strong financial modeling instincts, and a hands-on, trust-building consulting style that wins long-term contracts in underserved sectors.
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Key Strengths
- scaled startup toward scaleup on ~$400K raised
- sustained 25%+ YoY ARR growth without new capital for 30 months
- achieved 100% customer retention
- strategic focus on unsexy but critical data-cleanse work
- strong expansion from initial services into larger AI/CRM and process improvement contracts
- trusted-partner client relationships built through exceptional responsiveness
- success selling into underserved sectors like education, small government, and charities
- financial rigor from MS in Finance and early-career forecasting/modeling experience
- evaluates opportunities through market need, differentiation, and leadership fit
- high personal commitment to company building and scaling
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