Vetted Customer Service Professionals

Michael Petronaci

Screened ReferencesStrong rec.

Executive DTC & E-commerce Operator specializing in finance, ops, and brand growth

Remote14y exp

“Operations leader/advisor with early-stage startup turnaround experience, joining Organic Pharmer in 2017 when operations were fragmented across production, fulfillment, and marketing. Implemented a lightweight EOS operating system and improved operational efficiency/product mix to move the business from a $50k burn to 10% net profit monthly within 4 months, then shifted focus to growth strategies and partnerships.”

Alireza Razinejad

Screened ReferencesStrong rec.

Senior Frontend Architect specializing in Angular, React, and FinTech web platforms

Yerevan, Armenia11y exp

“Fullstack engineer who has personally architected and implemented entire systems, including a clinic patient management platform and multi-tenant product capabilities. Stands out for combining domain-driven design with hexagonal architecture to keep fast-changing products maintainable, and for shipping customer-facing improvements that increased user satisfaction and helped drive revenue growth.”

“Early-career candidate with customer service experience and a cybersecurity bootcamp background (vulnerability management). Undergraduate project focused on securing online exams during COVID using identity verification (facial recognition + email/phone code) and 360-degree monitoring to reduce cheating, and they navigated student pushback to enforce integrity.”

“Former SDR at Placer AI (later promoted into Customer Success) who generated high outbound volume—booking ~40–50 meetings/month and converting ~30 into opportunities. Experienced selling into municipalities with research-led personalization, and has navigated multi-stakeholder buying committees in healthcare staffing (recruiters/ops/CFO) including ATS and Salesforce-based solution discussions.”

Andrew Park

Screened

Mid-Level Software Engineer specializing in QA automation and full-stack web development

Los Angeles, CA7y exp

“Automation and customer-facing technical specialist with experience at QA Wolf and Kalmar, taking Playwright E2E testing from prototype scripts into CI-gated production pipelines (80%+ automated coverage). Also trained both software teams and industrial operations audiences (Fleet View for automated straddle carriers) and partnered with sales/customer teams to translate technical results (e.g., Siemens PLC updates, QA ROI) into adoption and faster closes.”

Kieran Clare

Screened

Senior Game Developer specializing in web-based slot games and JavaScript engines

Burton Upon Trent, UK8y exp

“Unity/VR developer who built a game-jam puzzle platformer (“Splitting Image”) largely solo, centered on a mirror-based clone mechanic. Comfortable adapting to different VR headsets and team structures, and prefers hands-on problem solving over relying on AI tools.”

Lauren DeVera

Screened

Mid-level digital marketer specializing in paid media and performance marketing

Vancouver, WA6y exp

“Performance marketer with experience managing over $1M/month in spend, including agency work on TurboTax across TikTok, X, Meta, and Snapchat. They combine hands-on media buying with creative strategy leadership, and cite measurable gains in lead volume, ROAS, and CPL while showing a disciplined, data-driven approach to testing and scaling. Currently seeking contract work.”

“Public sector sales leader with hands-on experience running direct, online, and partnership channels, generating over $2M in revenue and 85% retention. Built and coached teams across mid-market and government segments, with a practical playbook around consultative/value selling, compliance-aware selling, rigorous CRM discipline, and closing municipal deals such as Euless Power and Water.”

“Sales leader with experience spanning government/military and industrial markets, including a standout win at Crushproof Tubing where he helped replace a military breathing hose specification dating back to the 1950s. That redesign-driven public sector deal grew into nearly $3M in annual sales and remains with the company, while he also built sustained 30% YoY growth in the agriculture segment for four consecutive years.”

Jordan Griffin

Screened

Mid-level campaign manager specializing in ad operations and digital media

New York, NY6y exp

“Candidate comes from a large advertising campaign/client-facing environment rather than pure outbound sales, but demonstrates strong transferable strengths in stakeholder management, personalized communication, and performance-driven iteration. They regularly coordinate high-priority campaigns with senior client contacts and internal teams, tailoring updates and recommendations by audience to maintain alignment and trust.”

“Candidate brings hands-on grassroots marketing and operations experience from a breakdance nonprofit, where they drove outreach to sponsors, venues, staff, and high-profile community figures to execute events. They also supported a coffee shop CEO with local market research, AI-assisted analysis, and college-focused customer targeting, showing a blend of creative community engagement and practical go-to-market thinking.”

“Backend engineer with deep experience modernizing a provider credentialing/compliance platform with multiple upstream/downstream integrations. Focused on building predictable, scalable REST APIs (primarily ASP.NET Core; framework-agnostic approach applicable to FastAPI), improving performance via DB/query optimization, and hardening workflows with idempotency, transactions, feature flags, and strong auth/RBAC patterns.”

“Operations leader at Bathworks of Michigan who scaled call-center and sales scheduling by commissioning a custom-built tool (drive-time + rep performance routing) as the org grew from ~10 to 30 sales reps, cutting appointment assignment to under 10 seconds. Uses a mix of frontline feedback frameworks and KPI analysis to drive efficiency (e.g., after-hours AI texting + shift changes) and has advised the founder on territory expansion, adding warehouses and leadership layers.”

“Game developer/designer with professional Unity experience and personal UE5/Godot projects, focused on improving player comprehension through subtle UX/environmental guidance. Has built end-to-end gameplay systems (FPS hitscan, health, saving/serialization, basic AI with A* and state machines) and shipped mobile titles on Google Play, including a physics-based trajectory/prediction feature that received positive feedback.”

Andrew Franz

Screened

Intern sports marketing professional specializing in athlete partnerships and sponsorships

Kernersville, NC2y exp

“Baseball-lifelong candidate with hands-on exposure to athlete representation through internships at Rosenhaus Sports Representation and Covenant Sports Group. Has already helped players with NIL deals, recruiting conversations, and summer-ball placement, including one player who joined a top summer team and committed to Wake Forest three months later.”

“Customer-facing operations and sales professional supporting a small nonprofit organization in Chapel Hill, where they turned a volatile game-day parking fundraiser into a more predictable revenue stream through targeted advertising, demographic analysis, and prepaid organizational partnerships. Particularly notable for combining hands-on field sales with Excel-based audience analysis and polished external communication, plus certified English-to-Spanish translation experience.”

“Student leader with hands-on go-to-market, event marketing, and external relations experience in the music industry through UTalent Records. They’ve run KPI-driven campaigns for artists, coordinated cross-functional teams, and successfully recruited high-profile industry participants from organizations like Live Nation, C3 Presents, and Austin City Limits by combining structured outreach with strong relationship-building.”

“Former basketball player with deep exposure to youth leagues/tournaments and recruitment events, now coaching middle and high school athletes while coordinating district-wide Special Olympics programming. Currently a full-time Florida State University grad student in athletic coaching who regularly produces and edits video content and uses game film breakdown to develop players; comfortable scouting and communicating with families via social media.”

“Hospitality operations leader with hands-on experience building administrative and operational infrastructure for new hotel and restaurant openings (handbooks, training, SOPs, cleaning regimens). Known for developing talent—mentored 7 team members into General Manager roles—and for running multi-property oversight using daily reporting and continuous communication to drive operational improvements.”

“Marketing designer with experience across education (Perfection Learning), member benefits platforms (National Purchasing Partners), healthcare marketing (San Francisco Health Plan), and Autodesk—spanning high-polish print/digital creative, scalable Figma design systems, and rapid multi-channel video production. Known for building modular component/template libraries that enable high-volume output while maintaining brand consistency and clarity, and for collaborating effectively with growth/UA and product teams in remote async workflows.”

“SMB outbound sales candidate with cold-calling experience focused on restaurants and bars, making roughly 60-80 calls per day across shared markets. Stands out for strong rapport-building with owners and gatekeepers, using personalization and Atlanta market familiarity to win meetings, and shows initiative by applying prospecting tactics to her own job search.”

Omar Ortiz

Screened

Mid-level hospitality professional specializing in luxury VIP guest services

Las Vegas, NV6y exp

“Former player with experience from high school through Division I, independent professional, and overseas baseball who now leverages a broad network of managers and teammates to help players navigate recruiting and pro opportunities. He has directly influenced major athlete decisions, including advising a teammate on choosing college over the MLB draft and helping others continue their careers through targeted outreach and referrals.”

“Unity/C# gameplay programmer focused on solo-built prototypes, including a P2P multiplayer card game framework, evolving creature systems, and cross-platform mobile/web experiments. They show strong self-directed learning in Unity Netcode, lobby integration, custom input/UI systems, and early exploration of AI/LLM use cases for game content and creature behavior.”

“Outbound sales candidate with high-volume cold-calling experience across restaurant/bar POS and home-services software sales. Stands out for a personable, relationship-first approach that turned cold outreach into demos and wins, including converting a restaurant owner from outdated software to a new POS system.”